Our CIA Sr is an expert in the fulfillment of Geek Squad services and is responsible for training and coaching agents to repair and service in accordance with Geek Squad’s high standards and Best Buy’s Customer promise. The CIA Sr leads a team of Geek Squad Agents in the Precinct, as well as acting as a role model in performing Client and store repairs and services, inspiring a world class Client experience and providing motivation that enables exceptional business results.
Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair/service, and follow up.
Communicates department goals, as well as all other pertinent company information to members of the Precinct in a clear, accurate, and timely manner
Works with clients directly to ensure staff is assisting customers with service/repair issues while achieving department goals. Handles escalated client service issues.
Provide on-going coaching, training and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service inclusive of scope of work for In Home Services.
One year prior experience in diagnosing and repairing PCs or consumer electronics
One year Customer Service experience
One year Leadership experience inclusive of coaching, training, and recognition