Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Principal Purpose of Position:
Conduct program startup calls with clients ensuring best practice implementation.
Create client profiles and adhere to policy parameters by meeting Service Level Agreements and communicating effectively with all parties involved.
Reconcile and maintain driver databases for each program.
Develop program timelines for each assigned client.
Create mass driver communications introducing and maintaining programs.
Understand IRS or CRA regulations for personal use program and FCRA (Federal Credit Reporting Act) for Safety programs.
Work directly with client's management in multiple departments including Human Resources, Fleet, Tax, Accounting, Payroll, Risk and/or Safety.
Manage all programs through internal systems as well as external including Insights, Mobile and IVR reporting systems.
Liaise with vendors and provincial ministries to administer Safety programs.
Provide weekly and monthly reports by collecting, analyzing and summarizing account information for clients and internal management.
Evaluate client's usage of programs and recommend changes to improve overall program performance.
Perform all other duties and special projects as assigned.
Education and/or Training:
Bachelor's Degree
Relevant Work Experience:
3-4 years of business experience, including 1-2 years in a customer facing role
Employees with a concentration in Risk, Safety or Personal Use may require less overall experience
Direct customer service experience
Intermediate to advanced computer skills including MS Office and Windows XP
Experience in the fleet management or insurance industry (Plus)
Communicating & Influencing Skills:
Excellent verbal and written communication skills
Ability to use ARI, system and program knowledge to direct best recommendations with client
Strong decision making skills
Ensure FCRA compliance, facilitate MVR runs and identify high risk drivers.
Provide strategic, best in class recommendations, and online training to improve driver behavior.
Ensure compliance with IRS regulation 15B and/or CRA. Confirm calculation of driver taxable liability for personal use of a company provided vehicles.
Present Driver Services' programs to clients and prospects via in person visits, webcasts and conference calls.
Implement clients onto the Driver Services' programs and develop mass driver communications introducing and maintaining programs.
Manage many timelines simultaneously to meet multiple client deadlines.
#NTSP
#LI-MG1
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Click here for Washington State benefit information.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Click here for Washington State benefit information.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $56,400.00 - $81,775.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
