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AVP, Process Excellence Lead at Chubb

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Whitehouse Station, New Jersey

Job Description:

We are the world’s largest publicly traded property and casualty insurer with operations in 54 countries, exceptional financial strength, and a broad range of personal and commercial insurance products. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. We combine the precision of craftsmanship with decades of experience to conceive our craft and deliver the very best insurance coverage and service to individuals and families, and businesses of all sizes.

Chubb’s insurance businesses in North America serve clients ranging from the largest multinationals, mid-size companies and small businesses to high net worth individuals, middle-income consumers and farmers and ranchers.

As a member of the Small Business Underwriting Operational Excellence team, the AVP – Process Excellence Lead will partner with leaders and teams across Small Business UW, CI UW Centers, and FL UW Centers to identify and execute upon business process and capabilities improvement opportunities and deliver value to customers and positive financial impact to the company. The AVP - Process Excellence Lead will be a key leader and trusted partner who drives transformational change through the application of innovative and world-class business architecture techniques, and will report directly to Operational Excellence Lead, Small Business Underwriting.

Key Duties & Responsibilities

  • Lead process engineering and optimization efforts, evolving to a fully developed process owner model in an efficient and cost-conscious environment. Accountable for continuous process improvements and delivery of efficiency commitments.  

  • Define and apply organizational and business architecture backed by industry best practices leveraging the “right work to the right desk” mindset.

  • Lead dissemination and application of outside-in perspectives, targeting balance between internal biases and expectations from customers and agents, including promoting factual representation of industry best practices.

  • Build ownership of UW business capabilities that flow directly from existing or new business processes, including business case development (to support investment rationale), along with capabilities strategy/roadmap, definition, prioritization, and high-level requirements for downstream consumption. 

  • Build clear linkages between business processes and capabilities to ensure that the capabilities meet the business needs and help drive the processes up in the maturity curve.

  • Provide oversight and execution support for translation of business capabilities into solutions, including representing UW business in key forums, providing clarifications to cross-functional groups, and certifying that the solution concepts meet business needs.

  • Drive management information reporting for ongoing process improvement and related business capabilities development initiatives.

  • Conduct post-execution evaluation and support tracking KPI’s/controls for an appropriate time period to demonstrate sustainable effectiveness and efficiency 

  • Lead development and implementation of end-to-end process improvement methodologies (playbooks, toolkits, frameworks, etc.) and reusable process libraries 

Preferred Qualifications

  • Bachelor’s Degree in Engineering, Business, Economics, or related disciplines. A Master’s degree is a plus.

  • 8+ years in business capability modeling and business process engineering/analysis roles in insurance or financial services. Management consulting experience in similar roles is a plus.

  • Demonstrated track record in leading business process design and transformation projects along with producing tangible outcomes using proven tools & techniques.

  • Solid knowledge and demonstrated use of LEAN Six Sigma, statistical analysis, industry-standard tools (SIPOC, DMAIC, VOC, Process Mapping, Process Requirements), and process management principles.

  • Ability to interact with diverse technical and non-technical groups in a matrix organization, spanning all organizational levels including collaboration across business and IT disciplines to achieve results.

  • Excellent data fluency.

  • Strong written and verbal communication skills.

  • Strong Excel and PowerPoint skills.


  • Fast learner in unfamiliar situations/ business areas

  • Strong ability to lead and execute 

  • Critical thinking & problem solving

  • Rapid and fact-based decision making

  • Process improvement mindset

  • Design and systems thinking

  • Facilitation


Soft Skills

  • Self-motivation

  • Adaptability

  • Inquisitiveness

  • Emotional intelligence

  • Communication skills

  • Results-orientation


Chubb strives to offer a diverse and inclusive and rewarding work environment.  Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

 Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress.  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.  Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.

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