RICOH EMPOWERS WORKPLACES using innovative technologies - services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence. Ricoh offers a full portfolio of benefit and employee programs such as:
Medical Coverage - Vision Coverage
Short/Long Term Disability
Term Life and AD-D Insurance
Spouse and Dependent Life Insurance
Flexible Spending Account
EAP and Work Life Benefits
Time off Benefits including: Vacation, Sick, and Holiday
Tuition Reimbursement......and many more
Our team is made up of full and part time employees. These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success. Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally. WE ARE RICOH! Apply today! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Responsible for the daily support of site-specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using Ricoh or customer provide tools. Works to ensure that the service level agreements between the customer and RICOH are achieved.
JOB DUTIES AND RESPONSIBILITIES
Equipment Care and Team Member Support
Monitoring of the network attached devices for toner and other device alerts proactively on a daily basis
Ensure consumables replacement/replenishment for all print fleet within the EES scope for the assigned locations
Provide Team Member training on use of equipment and features and aid in mapping devices.
Service and Support
Break/fix (hardware only, excluding network) level support on all Ricoh, HP, and Lexmark devices
Responds to customer support requests and ensures the problems are resolved quickly, accurately, and professionally.
Escalate difficult/serious problems or help fixing. If the problem continues then escalate to dispatch for a Service Technician and also notify the Field Tech Services Manager.
Proactively communicate to the customer the status of problem resolution.
Assist in hot swap tasks needed to ensure users experience stays intact. Tasks may include: providing and communicating jack numbers, IP addresses, and coordinating with end user to remap as necessary.
Report through established channels, all network, application and workstation issues that are supported by Wells Fargo
Responsible for moving desktop printers to a new location
Maintain an adequate supplies inventory level for devices and their volume requirements in the active EES fleet.
Provide weekly supply orders to maintain appropriate PAR levels.
Inventory Management and Procurement
Maintain an accurate list of all devices within the EES program (FRs locations)
Look for devices that are being under or over utilized and consult with the program (EES Mailbox) for appropriate device alignment.
Manage on-site hardware inventory
Documents and reports all fleet meter reads.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
High School Diploma (or equivalent) with additional education preferred
IT Help Desk Support experience (application - hardware support) Preferred
Technical Training - Certifications: HP Certifications Preferred
At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.