First Responder Copier Fleet at Ricoh USA

Posted in Other 16 days ago.

Location: Las Vegas, Nevada

Job Description:

RICOH EMPOWERS WORKPLACES using innovative technologies - services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence.
Ricoh offers a full portfolio of benefit and employee programs such as:

  • Medical Coverage - Vision Coverage
  • Dental Coverage
  • Short/Long Term Disability
  • Term Life and AD-D Insurance
  • Spouse and Dependent Life Insurance
  • Flexible Spending Account
  • EAP and Work Life Benefits
  • Time off Benefits including: Vacation, Sick, and Holiday
  • Tuition Reimbursement......and many more

Our team is made up of full and part time employees. These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.
Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.
WE ARE RICOH! Apply today!


Responsible for the daily support of site-specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using Ricoh or customer provide tools. Works to ensure that the service level agreements between the customer and RICOH are achieved.


  • Equipment Care and Team Member Support
  • Monitoring of the network attached devices for toner and other device alerts proactively on a daily basis
  • Ensure consumables replacement/replenishment for all print fleet within the EES scope for the assigned locations
  • Provide Team Member training on use of equipment and features and aid in mapping devices.
  • Service and Support
  • Break/fix (hardware only, excluding network) level support on all Ricoh, HP, and Lexmark devices
  • Responds to customer support requests and ensures the problems are resolved quickly, accurately, and professionally.
  • Escalate difficult/serious problems or help fixing. If the problem continues then escalate to dispatch for a Service Technician and also notify the Field Tech Services Manager.
  • Proactively communicate to the customer the status of problem resolution.
  • Assist in hot swap tasks needed to ensure users experience stays intact. Tasks may include: providing and communicating jack numbers, IP addresses, and coordinating with end user to remap as necessary.
  • Report through established channels, all network, application and workstation issues that are supported by Wells Fargo
  • Responsible for moving desktop printers to a new location
  • Maintain an adequate supplies inventory level for devices and their volume requirements in the active EES fleet.
  • Provide weekly supply orders to maintain appropriate PAR levels.
  • Inventory Management and Procurement
  • Maintain an accurate list of all devices within the EES program (FRs locations)
  • Look for devices that are being under or over utilized and consult with the program (EES Mailbox) for appropriate device alignment.
  • Manage on-site hardware inventory
  • Documents and reports all fleet meter reads.
  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Typically requires:
  • High School Diploma (or equivalent) with additional education preferred
  • IT Help Desk Support experience (application - hardware support) Preferred
  • Technical Training - Certifications: HP Certifications Preferred

At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Click Here to view RicohUSA Benefits