City Experiences is seeking a Captain for our City Cruises operation in NYC
About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:
The successful Captains greet all guests and ensure each guest is attended to in an appropriate manner ensuring consistently high levels of safety, quality, service, and guest satisfaction, while maintaining a high level of profitability.
About You:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
Essential Duties & Responsibilities:
Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction
Gather pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction
Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.)
Ensure that staff and guests adhere to all safety standards and procedures
Participate in the execution of the Safety Program, including emergency drills
Participate in the proper maintenance of all ship’s systems and boarding facilities including but not limited to gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation
Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulations
Ensure strict compliance to Emergency Response Plan
Execute other projects as assigned by management
Recruit non-exempt operations staff (crew) when necessary to fill vacant positions
Deliver training to new crew
Schedule crew according to staffing matrix
Adhere to Company’s performance management guidelines for all discipline and termination situations
Recommend to Marine Management the promotion of crew to full-time annual positions
Develop positive working relationships with city department heads and peers
Develop strong teamwork within the staff
Resolve guest problems in conjunction with the on-duty Restaurant Manager utilizing strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention
Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies
Complete all shift records: checklist, logbook, payroll, and documentation of safety training
Ensure that incident reports are completed accurately and promptly
Participate in administration of payroll system including scheduling, checking, transmitting and processing
Execute collateral duties as assigned by Marine Management: uniforms, crew training, safety training, recruiting, scheduling crew and routine vessel maintenance
Schedule crew work periods to achieve maximum payroll efficiency
Attend all scheduled meetings
Requirements and Qualifications:
High school diploma or equivalent required
Must currently possess 100-ton license with a satisfactory record
Minimum of five (5) years of marine experience—preferably to include two (2) years as a captain with an outstanding record
Detailed working knowledge of all ship’s systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation
Must be able to operate vessel in accordance with all Coast Guard rules and procedures
Vessel handling and navigation knowledge required
Able to communicate effectively in oral and written form
Able to effectively deal with internal and external guests some of whom will require high levels of patience tact and diplomacy
Ability to establish and maintain effective working relationships
Ability to analyze and solve problems
Demonstrated ability to manage multiple priorities/tasks
Proficient knowledge of Microsoft Office applications (especially Word & Excel)
Per USCG regulations, must be a US Citizen or Permanent Resident
The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader
City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Experience
Required
5 year(s): Minimum of five (5) years of marine experience—preferably to include two (2) years as a captain with an outstanding record
