This is a temporary opportunity through August.

PRIMARY PURPOSE

• The Facilities Service Coordinator receives and dispatches center repair and maintenance requests and supports the centers with all Facilities related issues.

MAJOR FUNCTIONS/RESPONSIBILITIES

• Assign work orders as received from centers through the company FootPrints system/Facilities helpdesk


• Answer all incoming calls and emails in a timely manner


• Dispatch service vendors as they relate to repair requests


• Follow up with centers and vendors to assure completion of work orders


• Interact with Regional Property Managers on facility related issues as necessary


• Generate weekly reports as they relate to service orders

DECISION MAKING AUTHORITY

• Selection of appropriate service vendors based on building trade and work order request

RECOMMENDED EDUCATION/ EXPERIENCE/ SKILLS

• Customer service and/or comprehensive call center knowledge and outstanding customer service skills


• Excellent written and verbal communication skills


• Exceptional organizational and time management skills


• Ability to work closely with other team members and departments


• Strong decision making skills


• Proficiency in basic Microsoft applications


• High school diploma or equivalent required, advanced education and or certifications preferred


• Minimum 1 year customer service experience required

The pay range for this role starts at $18/hr.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.