Job ID: 2024-8124 Type: Full Time W/Benefits Ret Match # of Openings: 1 Broomfield, CO
Overview
Are you a highly motivated individual with a passion for tackling challenges and thriving in dynamic enterprise operations environments? Do you take pride in delivering top-notch service to end users and have a strong commitment to customer satisfaction? If so, this role is perfect for you!
Sev1Tech is currently seeking a Helpdesk/Desktop Support Technician who holds a government-granted Top Secret security clearance with eligibility for Sensitive Compartmented Information (SCI) access and a Counterintelligence (CI) polygraph. The successful candidate should be well-versed in Microsoft Windows within an enterprise environment and will join our team in providing exceptional IT solutions, strategies, and managed services to clients in the greater Denver area. The ideal candidate is team-oriented, passionate about technology and customer service, and has a proven track record of delivering top-tier helpdesk and desktop support services.
What You'll Do:
Perform the relocation of IT equipment and services as part of the Move/Add/Change process
Participate in secure area reconfigurations related to IT equipment and services
Participate in new secure area buildouts related to IT equipment and services
Setup of new computing devices, break fix of hardware and software, installation of software
Answer and record all phone calls directed to the help desk; maintain documentation records to log and track problems and resolutions as appropriate
Participate in the Help Desk call center queue and consistently meet call center metrics
Act as a first level of IT troubleshooting, provide phone support to end user and escalate to other IT teams as needed
Remotely troubleshoot personal computer and peripheral equipment
Develop procedures for the efficient operation of the help desk functions and participates in process improvement activities
Provide basic IT-related troubleshooting and end-user support
Solve IT-related issues and execute predefined requests per established policies and procedures
Leverage tools and processes in place to quickly and effectively resolve end-user questions or issues
Create or update knowledge base articles to reflect current data and processes.
Respond to customer requests for assistance with computer software/hardware
Respond to user account and password resets
Maintain a regular and predictable work schedule.
Establish and maintain effective working relationships within the department, the Strategic Business Units, the Strategic Support Units, and the Company. Interact appropriately with others in order to maintain a positive and productive work environment
Perform other duties as necessary
Work is performed onsite in an office environment
Salary Range: 65-85k DOE
Responsibilities
MUST HAVE - TS/SCI W/CI Poly
MUST HAVE - CompTIA Security+ certification or IAT II equivalent
2-6 years of related job experience
Good customer service skills
Good communication skills
Ability to fully image/setup new machines
Intermediate to advanced knowledge of PC software and networking: classes and/or experience
Knowledge of Windows 10 desktop operating system
Ability to prioritize, organize and coordinate simultaneous tasks/projects.
Ability to perform computer functions with little or no direct supervision.