GPS Manufacturer/Distributor

Are you looking for a great summer job with benefits and awesome perks? Are you a people-person who loves technology (especially Garmin products!) If so, Garmin is hiring for full-time summer 2021 positions on our Fitness, Automotive, Outdoor, Marine and Order Administration teams within Product Support and we’d love to hear from you! 

In this role, you will serve as a Garmin product expert and help our customers get back to their passion by solving customer inquiries in regards to disruptions in their Garmin products or services, while also using internal tools to identify, escalate and resolve product defects to further enhance the product and user experience. Other essential functions include:

• Efficiently answer and solve customer technical inquiries regarding Garmin product and service disruptions and troubleshoot via telephone, email and chat


• Must display superior customer service and communication skills and always maintain professional interactions with Garmin customers and associates


• Ensure customer orders, repairs and exchanges are completed accurately and efficiently


• Proficiently communicate interactions with customer contacts via internal tools


• Identify, diagnose and report product defects utilizing internal tools


• Remain current on changes in policies, procedures and product offerings


• Develop and maintain department and company image and philosophy to the public


• Become an expert in Garmin products, features and capabilities for one or more product lines


• Become an advocate for the Garmin Support Center and support and communicate the resource to Garmin customers 


• Must meet or exceed departmental goals and expectations


• Timely completion of tasks and/or projects of basic complexity within defined process


• Thoroughly documents work in an organized and timely manner


• Works collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively


• Consistently works with team leader to improve personal and team interactions


• Understands Garmin’s Mission Statement, Vision, Values and Product Support’s Vision and enthusiastically exhibits a desire to see Garmin succeed

Qualified candidates for this role will possess a high school diploma or GED and demonstrate excellent verbal, interpersonal, and written communication skills. Other requirements include:

• Demonstrated interest for the product segment and interest in developing product knowledge


• Demonstrated customer service expertise


• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability


• Demonstrated reliable and predictable attendance


• Demonstrated computer skills and ability to navigate multiple screens

Additional essential functions for bilingual Product Support Specialist:

• Translate Product Support content to assist customers in their native language


• Become an expert in Garmin products, features and capabilities for all product lines

Learn more about careers in Product Support from Team Leader, Bob Zuch View his story here: https://youtu.be/DrGxD_ScfBE

About Garmin:

As a leading worldwide provider of navigation devices and wearable technology, our focus is on developing, designing and supporting superior products. Our advanced technology promotes performance, safety and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields. But the same vertical integration business model that keeps all design and manufacturing processes in-house also gives us the incentive to hire top performers from different backgrounds, including operations, finance and accounting, information technology, sales, marketing and communications.

Garmin Seasonal Perks:

• Paid time off


• Paid holidays


• Test cutting-edge Garmin products before they are released


• No formal dress code


• Assigned mentor to answer your questions and help you grow in your technical skillsets


• Associate discount on consumer products


• If you join us full-time, your time as a seasonal counts towards becoming fully vested with your 401K


• Waived registration fees for Garmin-approved races

As part of our ongoing commitment to helping associates maintain a healthy balance between work and life, we sponsor company-wide and individual wellness initiatives, as well as world-class sporting events—and even some of the participating athletes. In each of the communities in which we do business, Garmin has a strong philanthropic and civic presence.

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.