Job Description:

A-Action Pest Control, in partnership with OPC Pest Services is rapidly expanding and if you're looking for competitive wages with a stress-free work environment, we have amazing job opportunities with full-time employment all year round!    

Now hiring for Customer Service Representatives at our Antioch, IL office.   Starting wage $15-$17/hr as you begin your career with us!

We Offer…  

• Comprehensive benefits package including low cost medical, dental, vision insurances, free $15,000 term life insurance policy and employer-provided short term disability policy;  

• 401(k) plan with company match, Rollins employee stock purchase plan (ROL);  


• Six paid holidays a year, and a generous PTO (paid time off) program-receive up to 5 PTO days your first year, 15 PTO days in the second year;  


• Perkspot company discount program;


• Continuous training and education through our in-house training sessions as well as outside seminars;


• An energizing team of professionals to enjoy the workday;  

…And serve as a key member of the branch team!  

 

Our Core Values  

 

Be a P.E.S.T.  

Professional . . . Do your best to be the best  

Ethical . . . Do the right thing  

Selfless . . . Do more for others  

Teamwork . . . Do it for you, me & our Team   

Responsibilities

Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians.  As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sale inquiries, and communicate with our field operations. 

What You’ll Be Doing:

• Provide exceptional customer service and a quality experience to internal and external clients


• Prioritize, plan and complete daily tasks, special projects, and assignments


• Facilitate accounts receivable and collection efforts


• Manage administrative requests and tasks


• Provide proactive customer follow-up in a timely manner


• Deliver accurate service and promotional information


• Maintain accurate records utilizing customer service software applications


• Partner with management to manage expectations and meet deadlines


• Assist in scheduling of service routes


• Produce accurate and timely reports


• Ensure that work is complete and results are satisfactory


• Assist in training of new team members as requested/needed


• Demonstrate strong attention to detail and accuracy

What We’re Looking For:

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. 

Excellent communication and problem-solving skills are crucial to our business.  

If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this is the right career fit for you.  

Qualifications

• High school degree or equivalent 


• Must be 18 years of age 


• Excellent phone etiquette and friendly, professional demeanor 

• Strong organizational skills and ability to manage multiple priorities, i.e. multi-task 


• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency 


• Knowledge of customer service principles and best practices 


• Excellent written and verbal communication 

• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers 


• We require successful completion of background check and drug screen 

 

Apply today to become a P.E.S.T. with A-Action and OPC!  

  

  

OPC Pest Services is an Equal Opportunity / Proud Veteran / Individuals with Disabilities  Employer.

Apply Now