Center Manager - Albany at Hairclub

Posted in Retail 14 days ago.

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Location: Albany, New York





Job Description:
SCOPE AND ESSENTIAL RESPONSIBLITIES:

  • Achieve volume, revenue, and profitability goals
  • Appropriately staff and manage center talent and hold entire team accountable
  • Implement and execute of all company strategies, programs, and communications
  • Assure experiential needs of potential and actual clients are exceeded by appropriate team member(s)
  • Advance the Center's operations by initiating, coordinating, following, and enforcing program, operational, and personnel policies and procedures
  • Generate local marketing, lead generation, and staff pipeline
  • Perform other reasonable duties as assigned
  • SCOPE AND ESSENTIAL RESPONSIBLITIES:

    • Manage the Center Team by holding employees responsible for their job duties and accountable to meet or exceed expectations while following HairClub policies and procedures
    • Collaborate with Field Leadership and Corporate Departments to maximize profitability, meet or exceed goals, and motivate team
    KEY MEASURES OF SUCCESS:

  • Increase Center's Client Retention and Growth
  • Meet or Exceed Total Center Revenue
  • Meet or Exceed Center's Profitability Goals
  • Meet or Exceed Improve Net Promoter Score ("NPS")
  • Maintain Highly Engaged Workforce
  • QUALIFICATIONS:

    • At least five (5) years of relevant management experience
    • Relevant sales and long-term client relationship experience
    • Experience with profit and loss statements ("P&L")
    KEY COMPETENCIES:

    • Hyper-focused on exceptional client experience
    • Communicate effectively with all persons in the Company
    • Build professional relationships
    • Utilize superior organizational and time management skills

    Education

    High School

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