Guest Service Manager at The Fresh Market

Posted in Other 28 days ago.

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Location: Farragut, Tennessee





Job Description:
Overview

  • Be the leading example of hospitality for our team members and guests , educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns
  • Maximize efficiency for store operations by managing front end the guest queue. This includes directing and supporting the guest service team and backup cashiers, to achieve operational success and an excellent shopping experience every time
  • S upport accurate inventories and sales reporting, manage front end performance with routine operational audits
  • Provide coaching for front end team members to optimize front end operations
  • Oversee front-end and cash office procedures and controls , including management of cash, key, and safe
  • Create and manage team schedules to align with business needs to provide an excellent guest experience
  • Ensure that your team members are adhering to The Fresh Market standards and policies
  • Create and manage the cleaning and sanitation schedule for front end and guest restrooms
  • Maintain store teams by collaborating with the Store Management and Talent Acquisition team in the scheduling of interviews, coordinating new hire orientation, and on-boarding
  • Train and engage guest service team members through
    • The Fresh Market Academy, including "on-the-job" and online training, to provide excellent guest service in a safe and secure manner while maintaining efficiency and minimizing product loss Lead , engage, motivate and manage team members to provide excellent guest service
    • Provide coaching for team members to further their development and increase retention
  • E nsure PCI compliance training for all team members
  • Act as The Fresh Market Academy ambassador using The Fresh Market Academy reporting to partner with department managers to ensure newly hired and current team members are timely trained
  • Coordinate store wide team member engagement activities
  • Ensure department adherence to all safety requirements and protocols including food safety per TFM policies, and per law.


Position Description

At a minimum, what you'll need:
  • High School Diploma or equivalent and 3 years of management experience in either the retail, restaurant, or hospitality field or 5 years of related management experience
  • Working knowledge of Microsoft Office
  • Ability to read, understand, and follow policies and procedures and marketing programs
  • Cash handling experience
  • Experience providing direction and supervision to teams (with direct report responsibility).
  • Must be at least 18 years old

Preferred Qualifications :
  • Ability to read, understand and follow planograms, layouts, and schematics of the department for merchandising
  • Experience in Human Resources functions such as recruiting, onboarding, and training -
  • Perishable, Hospitality and/or Grocery Retail experience
  • Experience with applicant tracking systems

Physical and Work Conditions
  • Repetitive hand/arm movements, grasping, bending, reaching, ability to lift, push or pull up to 25 pounds by oneself, exposure to extreme temperatures
  • Ability to use tools equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment (unless under the age of 18)
  • Required to spend long periods of time on feet and stand or walk without a break (for up to 4 hours or as required by law)
  • Required to w ear approved hat, hair net, and/or beard guard, and personal protective equipment

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.


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