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SHC - Operator/Receptionist, Part-time, Every Other Weekend (Sat & Sun 3-11pm) at Spaulding HospitalBoston & Cambridge(SRN,SRH,SHC)

Posted in Other 30+ days ago.

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Type: Part Time
Location: Cambridge, Massachusetts

Job Description:

POSITION TITLE: Switchboard Operator

DEPARTMENT: Telecommunications

REPORTS TO: Manager, Telecommunications

PURPOSE OF POSITION: Answer switchboard console for the entire Spaulding Hospital Cambridge, Inc. and staff Information Desk.

PHYSICAL REQUIREMENTS: Must be able to see, hear, speak and work with hands.

WORKING CONDITIONS:Small confined area. Cannot leave work area without securing a relief operator. Will often be dealing with people under stress.

REQUIREMENTS: An excellent attendance and punctuality record is essential
Must be tactful, diplomatic and polite in all situations
The individual must embody the mission of Spaulding Hospital Cambridge
Must be flexible, and willing to work weekends & holidays (or extra shifts to cover vacations or illness)
Ability to work in a fast paced environment

WORKER TRAITS: Ability to promote a positive, professional attitude and appearance in the workplace.
Ability to communicate effectively both verbally and in writing.
Ability to perform role in congruence with hospital and departmental policies and procedures.
Ability to perform job within the spirit of the Hospital Mission.
Ability to maintain confidentiality.

SUMMARY:The position requires a responsible, patient person who enjoys working with the public and hospital staff. Dependability and flexibility is a must.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classification.

QUALIFICATIONS: High School graduate or equivalent necessary

Ability to speak read and write English
Ability to work in a fast paced environment
Enjoy working with the public and hospital personnel
Knowledge of switchboard practices, paging procedures and equipment
Basic Computer Knowledge

SPECIFIC DUTIES: Responsible for all hospital emergencies:
a) Emergency code phone ext. 2222
b) Emergency paging of codes/fire alarms
c) Responsible for all alarms located in the switchboard room
d) Log all alarms/codes
Assist patients in making telephone calls
Contacting On-Call personnel after hours
Contacting Security as needed

Responsible for being plugged into the switchboard and answering all calls as soon as possible

Knowledge of carrier procedures
Paging Announcements (General and Emergency)
Knowledge of various computer software such as MS Word, Excel, Meditech
Maintain various carrier logs
Ability to handle high volume switchboard:
Mail is sorted per guidelines as requested.
Stamp mail when departments bring mail down
Issue pagers when needed.

Do test pages on the Code Blue Pagers once a week
Close out work orders in the Gandpm system daily
Train new employees when they are hired

SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.