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CPC Support Team Lead at CIOX Health

Posted in Other 30+ days ago.

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Type: Full Time
Location: Green Bay, Wisconsin

Job Description:

# of Openings


Category (Portal Searching)

Medical Records


To ensure effective support and guidance to a team of CPC Processor Customer Support staff that will result in maintaining excellent customer relations as well as ensure department productivity expectations are met and maintained.


Monitor Daily Customer Service operations:
Direct and support team members by answering any day to day questions as needed.
Monitor team productivity ensuring the successful and smooth flow of work within the team is maintained and department expectations are met.
Ensure the team is conforming to Federal and HIPAA regulations
Train new hires in all aspects of the Customer Service responsibilities.
Maintain and update any training materials.
Answer and conduct business on the telephone or via email while maintaining a high level of professionalism and excellent customer service skills.
Provide backup on any Customer Service function as needed.
Provide 1st level escalation for CS team members.
Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc.
Performs work in accordance with the training and direction provided and adheres to facility specific procedures
Maintain an acceptable attendance record and reports to work as scheduled.
Performs other duties as assigned.


High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
Friendly, professional manner of communication. Good customer service skills.
Minimum 1 year of customer service experience
Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
Ability to stay organized while working quickly. Strong attention to detail is also required.
Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

Ciox provides equal employment opportunities to all associates and applicants for employment without regard to as race, color, national origin, genetic information, religion or religious creed, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability, citizenship status, ancestry, military and veteran status, or any other characteristic as protected by state or federal law. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, leaves of absence, and training.