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Assistant Director - SSVF at Volunteers of America - Chesapeake & Carolinas

Posted in Nonprofit - Social Services 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Durham, North Carolina





Job Description:

The Assistant Director (AD) is responsible for assisting with the overall management and development of the housing programs for individuals who are homeless or at risk of homelessness in the programs service areas. Assist in facilitating the day-to-day program services operation for participating housing program households and referrals with the assistance of the programs Team Leads. The Assistant Director shall work with the Executive Program Director to ensure the provision of services, program direction, and grant compliance.  The Assistant Director will provide leadership and assure advocacy, service accessibility as well as wraparound supports and services within the community. The Assistant Director shall assist with operational oversight of the programs including recruiting, hiring, training and supervision of staff. In addition, the Assistant Director shall assist with supervision of programs and work with the Executive Program Director to develop, implement and monitor the operating budget. The Assistant Director ensures the programs operates and delivers services in accordance with current policies and procedures, contract requirements, and federal, state and local regulations.

Has relevant experience in homelessness prevention and rapid re-housing.  Function to develop and implement systems that provide key linkages for clients beginning at intake and assessment following through to attainment or maintenance of permanent housing in their home communities.

PRINCIPAL ACTIVITIES:


  • Direct the development of planning, evaluation and implementation of procedures in support of the Housing programs.

  • Act as liaison between the programs and funding/regulatory agencies.

  • Will assist in ensuring all applicable federal, state, and local government and contractual regulation and requirements are met or exceeded.

  • Will communicate with VOACC Management and VA, HUD, and COC Liaisons through program reports, conference calls and day to day contacts as necessary and required.

  • Assist the ED in ensuring that the Housing programs operate within the approved budgets with the appropriate use and documentation.

  • Will monitor the program activities on a regular basis and conduct an annual evaluation according to the program evaluation framework including taking action to control risks resulting in quality and effective services for households served.

  • Will report evaluation findings to the Executive Director and recommend changes to enhance the program as appropriate

  • Will Recruit, interview and select well-qualified program staff in consultation with the Executive Director

  • Will oversee the supervision of Team Leads and Case Managers and other Housing program staff, ensuring yearly evaluations for all are completed  

  • Will ensure timely and relevant orientation, training and direction to staff including but not limited to training in ethics, the provisions of social services, VOACC Handbook, Policies and Procedures, Specific Housing Program Guide, suicide and homelessness, aggressive behavior and CPR.  Maintain ongoing staff training records.

  • Attend all work-related meetings and training as required or needed.

  • Lead program staff to ensure that clients receive services that support rapid re-housing; addressing assessed needs, promoting healthy decision-making, securing financial independence and promoting relationships at home and in the community

  • Conduct Quality Assurance Reviews/ Client files for compliance and quality of services rendered, oversee housing/supportive services assessments, three-month reassessments and implementation of a comprehensive Family Services Plan and follow-up for each participant.

  • Assist with providing service coordination between the program and community partners such as Continuums of Care to enhance service for persons served and their families/supporters.

  • Will develop and meet program outreach goals in order to optimize resources to benefit clients and their families and program success.

  • Commuicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program

  • Maintain program services and client records; prepare forms, reports and correspondence required by the federally funded programs and VOACC.

  • Will be responsible for Analyzing and evaluate data as documented in HMIS and other required systems, to assure the integrity of data and to prepare accurate reports for VOA Management and program Liaisons as required by the funders

  • Assist with overseeing the completion of the monthly repository upload/quarterly reports, and report validity as required by SSVF, ESG and Back@Home

  • Maintain and update knowledge through required and voluntary conferences, seminars, in-service trainings and supervisory meetings as determined in consultation with Department leadership

  • Ensure that the facility offices and vehicles have a system of staying appropriately supplied and maintained; sanitary, clean and free from hazards. Renew office space and van leases and submit expense documentation for payment

  • Work as a team with the Executive Director,Chief Financial Officer, the accountant team and the Vice President of the Carolinas and budget planning and implementation review, Human Resources, Training, etc. Complete other duties as needed and requested.

  • Work with the Executive Program Director to implement and manage fundraising and volunteer programs and activities as needed.

  • Ensure compliance with the Commission on Accreditation of Rehabilitation Facilities (CARF) requirements and regulations are established and maintained.

A master’s degree in a human service related field or a human services-related bachelor’s degree may substitute upon review of other experience critical to program management for services to homeless veterans and their families.  A minimum of two years’ experience working with homeless individuals and families including veterans is preferred. One year supervisory and administrative experience required. Veteran or member of a veteran family is a plus.

OTHER:


  • This position requires driving your personal vehicle for company business.  Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.

  • Valid driver’s license in jurisdiction of residence

  • Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)

  • May be required to drive a van

  • Acceptable Criminal background check, OIG Exclusion check

  • Negative Drug Screening

  • CPR/First Aid Certification must be acquired and maintained once employed

PRINCIPAL ACTIVITIES:


  • Direct the development of planning, evaluation and implementation of procedures in support of the Housing programs.

  • Act as liaison between the programs and funding/regulatory agencies.

  • Will assist in ensuring all applicable federal, state, and local government and contractual regulation and requirements are met or exceeded.

  • Will communicate with VOACC Management and VA, HUD, and COC Liaisons through program reports, conference calls and day to day contacts as necessary and required.

  • Assist the ED in ensuring that the Housing programs operate within the approved budgets with the appropriate use and documentation.

  • Will monitor the program activities on a regular basis and conduct an annual evaluation according to the program evaluation framework including taking action to control risks resulting in quality and effective services for households served.

  • Will report evaluation findings to the Executive Director and recommend changes to enhance the program as appropriate

  • Will Recruit, interview and select well-qualified program staff in consultation with the Executive Director

  • Will oversee the supervision of Team Leads and Case Managers and other Housing program staff, ensuring yearly evaluations for all are completed  

  • Will ensure timely and relevant orientation, training and direction to staff including but not limited to training in ethics, the provisions of social services, VOACC Handbook, Policies and Procedures, Specific Housing Program Guide, suicide and homelessness, aggressive behavior and CPR.  Maintain ongoing staff training records.

  • Attend all work-related meetings and training as required or needed.

  • Lead program staff to ensure that clients receive services that support rapid re-housing; addressing assessed needs, promoting healthy decision-making, securing financial independence and promoting relationships at home and in the community

  • Conduct Quality Assurance Reviews/ Client files for compliance and quality of services rendered, oversee housing/supportive services assessments, three-month reassessments and implementation of a comprehensive Family Services Plan and follow-up for each participant.

  • Assist with providing service coordination between the program and community partners such as Continuums of Care to enhance service for persons served and their families/supporters.

  • Will develop and meet program outreach goals in order to optimize resources to benefit clients and their families and program success.

  • Commuicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program

  • Maintain program services and client records; prepare forms, reports and correspondence required by the federally funded programs and VOACC.

  • Will be responsible for Analyzing and evaluate data as documented in HMIS and other required systems, to assure the integrity of data and to prepare accurate reports for VOA Management and program Liaisons as required by the funders

  • Assist with overseeing the completion of the monthly repository upload/quarterly reports, and report validity as required by SSVF, ESG and Back@Home

  • Maintain and update knowledge through required and voluntary conferences, seminars, in-service trainings and supervisory meetings as determined in consultation with Department leadership

  • Ensure that the facility offices and vehicles have a system of staying appropriately supplied and maintained; sanitary, clean and free from hazards. Renew office space and van leases and submit expense documentation for payment

  • Work as a team with the Executive Director,Chief Financial Officer, the accountant team and the Vice President of the Carolinas and budget planning and implementation review, Human Resources, Training, etc. Complete other duties as needed and requested.

  • Work with the Executive Program Director to implement and manage fundraising and volunteer programs and activities as needed.

  • Ensure compliance with the Commission on Accreditation of Rehabilitation Facilities (CARF) requirements and regulations are established and maintained.

PHYSICAL REQUIREMENTS:

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.

  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.

  • Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.

  • Operating office equipment requiring continuous or repetitive hand/arm movements.

  • The ability to remain in a sitting position for extended periods of time.

EFFECTS ON END RESULTS:

Goals and objectives of the program are addressed, measured and reviewed. Planned services are delivered within the scope of the team’s resources and budget. The Assistant Director ensures clients receive appropriate transition service plans, supports and follow-up. Client file documentation is complete and timely. Statistical information is documented and reported. Ensure effective programs services, and program operations are maintained. Ensure effective management and supervision of all staff and volunteers is maintained. Policies and Procedures are implemented. Sound financial operations are maintained. Programs and staff maintain positive, professional relationships and presence with clients and the local and professional communities.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice





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