Posted in Other 30+ days ago.
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Type: Full Time
Location: West Valley City, Utah
The Contact Center is an instrumental organization designed to conduct market research and uncover viable sales opportunities for Motorola Solutions software. The Sales Support Team Lead supports a dedicated team of Sales Support Coordinators in order to optimize performance in his or her assigned region. Each Team Lead works 1 on 1 with team members to provide motivation, recognition, and coaching.
The Sales Support Team Lead is expected to work 30 hours per week, with the majority of time spent on team leadership and remainder of the time spent maintaining a small calling territory.
Promote optimal saturation and early opportunity detection in assigned region, allocating resources within a region or assisting in efforts in order to hit region s goals.
Monitor team member productivity to ensure individuals are minimizing downtime or personal time and are working within established guidelines for performance.
Answer Sales Support Coordinator questions as they arise and provide direction and coaching
Identify opportunities for recognition of top team member efforts
Assist Sales Support Supervisor and Marketing Director with new employee hiring and training
Assist Sales Support Supervisor with team meetings and trainings
Assist Sales Support Supervisor and other Sales Support Team Lead with the planning and execution of team activities and competitions
Hold bi-weekly status meetings with each assigned team member, review recorded calls, and provide ongoing coaching
Meet with the Sales Support Supervisor weekly
Coordinate Sales Support Coordinator schedule changes and concerns to Sales Support Supervisor
Help identify potential performance issues to be escalated to the Sales Support Supervisor.
The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and additional responsibilities may be assigned, as required.
* High school degree or equivalent required.
* 6+ months experience in phone or direct sales is required. (Experience in the Motorola Solutions contact center is preferred)
Spillman Technologies is a leading provider of software solutions for public safety agencies nationwide. Spillman has consistently been recognized as one of the best companies to work for in Utah (Utah Business magazine in 2010, 2011, 2013, 2015; Utah Department of Workforce Services from 2009 2011). We take pride in our family-oriented culture where employees enjoy coming to work each day and leave feeling like they contributed to a product that helps keep our communities safe.
On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions innovations, products and services play essential roles in people s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.