The Service Center Manager will manage the overall operations of the distribution center to deliver desired sales and profit targets as well as achieve or exceed desired facility safety performance. The Manager will lead by example; establishing safety standards, monitoring and auditing safety in the workplace, communicating with and coaching employees on all aspects of safe work practices.

A key aspect of this role is to provide effective leadership, communication and motivation to achieve operational objectives. 

Essential Duties and Responsibilities

·     Drives safe operations.  Ensure facility is complying with and actively engaged in OGEP safety programs

·     Manage and control costs – inventory costs, OT costs, etc

·     Achieve required financial performance – sales, profit, inventory turns, etc

·     Achieve best in the market lead times and quality performance

·     Communicate regularly with the sales force, coordinate and cooperate with the sales force to improve sales, service and customer experience

·     Meet regularly with customers to stay abreast of customer needs, market conditions, etc

·     Ensure all employees follow operation standards and working practices

·     Be responsive to customer needs, manage processes in order to exceed customer expectations

·     Handle any customer and/or employee issues.  

·     Responsible for reporting metrics such as productivity, customer satisfaction, etc.

·     Manage the facility staff, including hiring, coaching, developing and any necessary disciplinary actions

Regular and predictable attendance, safely perform tasks, and adherence to all safety policies and procedures are essential functions of your job.

Skills, Knowledge, and Ability Requirements

To be considered for a Service Center Manager position, the following conditions must be met:

·     5 years management experience

·     Significant leadership ability and experience in managing operations – “felt leadership”

·     An understanding of the market, including customers and competitors

·     A thorough understanding of workflow, employee relations and processes

·     Developed PC computer skills w/ MS Word, Excel & PPT

·     Strong written and verbal communication skills

·     Demonstrated problem-solving ability

·     Ability and willingness to work in a fast-paced team environment and develop teamwork across other departments

·    Financial knowledge and business acumen necessary to manage facility P&L, assist in budgeting, forecasting and expense control.

Equipment

·     Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, various printers, and tape measure  

·     Issued safety equipment

Safety

·     Hazards - Exposure to chemicals/fumes, pinch points, exposure to excessive noise,

·     strain/sprain, laceration/puncture, particulate exposure, contusion, temperature extremes, slipping, burns, shock, loss of limbs

·     Controls - Personal protective equipment, safety training, written procedures

·     Safety Equipment – Safety glasses, steel toe shoes/boots, cut resistant gloves, cut resistant outerwear, other equipment as dictated by the specific department.

Work Environment

·     Noise levels in the work environment can be moderate to high.

·     The plant facility is subject to the same general climate conditions of the region (heat, cold, humidity, etc.).  

·     Chemicals, dust, pollen and other typical airborne particulate matter are present within the atmosphere of the production floor and may create some odors in the plant. The Company, in an effort to provide its employees with a safe and healthy working environment, limits exposure to chemicals through written procedures, engineering controls, and PPE.

·     While some chemical may pose health risks if not properly used, employees are trained on the proper safety equipment and procedures for handling chemicals.

·     While the chemical exposure and odors are under acceptable levels set by OSHA and the WCB, they nevertheless, can be smelled and are handled according to the company’s hazardous communication program.

Physical Activities/Demands

Activity

Occasional

(0-32x/shift)

Frequent

(33-200x/shift)

Constant

(201+/shift)

Bend/Twist

X

Carrying

X

Kneel/Crawl

X

Ladders/Scaffold Climbing

X

Reaching

X

Repetitive Use

Wrist/Hand/Fingers                  

X

Shoulder/Elbow                        

Hip/Knee/Ankles                      

Standing

X

Sitting

X

Stoop/Squat

X

Stair Climbing

Typing/Keyboarding

X

Walking

X

Other (Explain)

·     For the following physical activities, list amount of both measurements(how often and how much)

Lifting

Occasional

    Occasional

   Occasional

  Occasional

      Lbs of Force Measured

(0-15)

        (15-30)

       (30-50)

       (50-75)

Pushing/Pulling

Occasional

 Occasional

 Occasional

 Occasional

      Lbs of Force Measured

   (0-15)

        (15-30)

         (30-50)

       (50-75)

   ** Weight over 75 50 lbs. requires assistance (employee or mechanical)

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment contract between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.