Are you looking for an outdoors summer job? We are seeking attentive and outgoing membership staff who would like to welcome our members to the outdoor pool for the summer. Please note that our Outdoor Member Service Staff will be working outside in different elements of Kentucky weather.

This is a seasonal position (Memorial Day through Labor Day), primarily serving our members at the outdoor pool gate to assist our members in checking-in to use the outdoor pool and/or facility. A possibility of working indoors could occur due to inclement weather.

The outdoor pool is open Monday through Friday 11 a.m. - 7 p.m. and Saturday/Sunday 11 a.m. - 5:30 p.m. Shifts may vary in length from 3.5-8 hours. Evening and weekend shifts are required.

Age requirement: must be at least 18 years of age

Service Skills:

Greet members and guest
Show interest in member and guests concerns
Know members' names and use them in their presence
Listen to suggestions and respond promptly
Address complaints/concerns immediately
Provide information on facility services and programs
Monitoring Access In/Out of the YMCA facility
Always look for way to improve performance
Emphasize fun, make the Y a happy place with positive relationships
Maintaining Neat/Clean Area
Able to remain alert for extended periods of time

Relationship Skills:

Make members feel comfortable and at ease.
Be open, friendly and approachable to members
Initiate interaction with and between members
Frequently ask if there is any way you can help
Ask about family, job, hobbies, get to know personally
Ask about their goals; progress and satisfaction

Member Involvement Skills:

Be knowledgeable about programs areas and share information with members
Be knowledgeable about the YMCA, its programs and policies
Be informed and up-to-date on latest developments in your field
Recommend participation in a variety of Y programs
Be able to articulate the YMCA's Mission, values and benefits
Ask members to contribute to the annual campaign
Be able to articulate the role and importance of volunteers

General Requirements:
This position requires strong organizational, computer, communication and interpersonal skills. The ability and willingness to learn, be able to multi-task with good problem solving skills, along with excellent customer service skills are essential. Individuals with previous customer service experience and/or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply.

BENEFITS
FREE city-wide YMCA membership
Discounted Program Fees
Flexible Work Schedules
Training Opportunities