Primary Responsibilities/Job Description include but are not limited to the following:
A technical representative who can update master data and triage system issues.
Understand system capability, current functionality and configuration by:
Support the deployment, hypercare, and use of systems in healthcare manufacturing and distribution sites and within healthcare business divisions.
Support the global design of systems by providing business analysis, requirements definition, testing, training, and coordination of readiness activities.
Create and maintain work instructions for systems.
Create and maintain cataloged data for QMS processes.
Review issues reported by users and assign appropriate resources for resolution.
Resolve access issues for end users.
Support Digital System's strategic projects and continuous improvement efforts.
Ensure quality-related enterprise data integrity by monitoring and correcting errant transactional data.
Basic Qualifications:
Bachelor's degree from an accredited university.
Demonstrated capability to manage multiple priorities and projects. Candidate MUST be self directed and independent.
Minimum [2] years of experience in one or more of the following areas: document management/document change control, quality management system (QMS) support, technical communications.
Experience MS Office Suite (Word, Excel, SharePoint, Teams and Outlook).
General understanding or familiarity with using an electronic software platform such as Salesforce, Compliance Quest, or TrackWise.
Effective oral and written communication skills; ability to multi-task; and customer-centric mindset to help the business users with questions.
English language skills required.
Preferred Qualifications:
Experience using Compliance Quest software.
Experience using JIRA.
Experience supporting a global organization that is ISO 13485 or ISO 9001 certified (health care or manufacturing).
Experience supporting a global organization that is part 11 compliant including software validation planning, testing, or defect resolution.
Minimum [2] years of experience in one or more of the following areas: Nonconformance management, CAPA management, supplier corrective action or complaint management processes.
Values diversity and inclusion as essential to solving problems quickly and embraces differences in people.
Works effectively in a team environment.
Technical experience in process, product or quality environment.
Skills:
Demonstrated capability to manage multiple priorities and projects.
Candidate MUST be self directed and independent.
Minimum [2] years of experience in one or more of the following areas: document management/document change control, quality management system (QMS) support, technical communications.
Experience MS Office Suite (Word, Excel, SharePoint, Teams and Outlook).
General understanding or familiarity with using an electronic software platform such as Salesforce, Compliance Quest, or TrackWise.
Effective oral and written communication skills; ability to multi-task; and customer-centric mindset to help the business users with questions.
