Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Sr. Third Party Risk Manager.
The Sr. Third Party Risk Manager is a first line of defense function that provides an independent support structure to Cenlar Business units and Vendor Management in line with regulatory expectations. This role is responsible for managing due diligence that is required for on-boarding, recertification of risk and ongoing performance monitoring of assigned third party relationships. This role conducts and publishes monthly vendor scorecards and annual due diligence and risk assessment reports of third parties within their scope of duties. The primary goal of this role is to ensure third party relationships adhere to Cenlar's policies and are compliant with established performance expectations and contractual terms, regulatory guidelines and industry best practices; and to champion procurement, business and risk management initiatives as well as to remove organizational barriers to satisfactorily evidence a transparent, auditable and repeatable Strategic Vendor Management program.
Responsibilities:
Develops and produces monthly performance scorecards and manage communication of performance results to the Line of Business and the head of SVM of any performance concerns, issues or risks identified for third party relationships
Conducts monthly performance reviews within scope providers which will include, but is not limited to:
Monthly scorecard performance results
Operational issues or concerns
Bill Backs
Status on due diligence finding remediation
Assesses operational fitness of assigned third parties through due diligence reviews
Oversees vendor activities and bridge the relationship between the third party and Cenlar line of business
Acts as a Subject Matter Expert in assigned third party relationship management reviews, tiering of third parties, on-going management or risk escalations, and incidents of third party service providers
Researches and responds to escalations presented by either the vendor or the line of business for a timely resolution, escalating any unresolved issues to the SVM manager for action/direction
Creates and manages Strategic Action Plans for use by Vendor Owners
Contributes to Procurement related sourcing and contracting needs as needed
Conducts ongoing management of escalations and incidents related to the due diligence and ongoing monitoring of the third party network
Provides "credible challenge" to Vendor Management or the Line of business as needed when risk assessments are completed
Drafts and maintains procedures for SVM activities specific to assigned third party service providers and propose enhancement to existing processes and procedures to ensure compliance with Cenlar's standards
Monitors and assists with exit strategies and contingency plans for third parties
Facilitates remediation for any third party related operational issues or due diligence findings as needed
Effectively liaises with other Cenlar subject matter experts to provide guidance on third party relationship risk management
Provides support and expertise to Business Owners on third party relationship management
Contributes to the creation of responses to external and internal audit requests for documentation related to the third party network
Ensures vendor records are kept accurate and current for assigned relationships, and ensures they are properly archived for audit or posterity
Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Qualifications:
Bachelor's degree or equivalent work experience required
5+ years of mortgage loan servicing and technology vendor management experience
Strong relationship management, project management, and analytical skills that are maintained in a fast-paced environment
Strong interpersonal and communication skills (verbal and written) needed to work cross-functionally
Broad exposure to CFPB, OCC, and investor/insurer requirements
Must be highly organized and have a strong attention to detail including the ability to create and maintain documentation
Strong PC skills, including MS Office (Word, Excel, & PowerPoint)
Ability to operate effectively in a team environment, as well as independently
Ability to adjust positively to quick-changing priorities and shifting goals
Ability to travel approximately 20%, including internationally
Innate ability to understand very complex processes and systems, immediately and intuitively understand how they work and how they can be improved
Total Rewards:
You'll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.
Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.