Start something good. Empower your career.

Cenlar is the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as ServiceNow Product Owner.

The ServiceNow Product Owner will be the subject matter expert for all modules within ServiceNow along with partnering with business leaders and key stakeholders for the design, development, and architecture of core ServiceNow capabilities in accordance with business and client requirements to meet business goals and objectives. The Product Owner will provide tools and capability recommendations based on experience and research of the platform functionality. This role will be a critical member of the IT Service Delivery team.


Responsibilities


• Leads the design, development, and continuous improvement of solutions in ServiceNow for projects across the enterprise
• Collaborates with key business leaders, stakeholders, and Information Technology team for the design requirements and implementation for ServiceNow development projects
• Creates and maintains ServiceNow reports and dashboards
• Leads the support, administration, and maintenance of ServiceNow platform and associated applications
• Creates and maintains API and data integrations between ServiceNow and other services and applications
• Develops systems integrations and process automation to meet the business and client goals and objectives
• Monitors health, usage, and overall compliance of ServiceNow and its applications
• Loads, manipulates and maintains data between Service-now and other systems
• Leads and participates in administration of ServiceNow to include upgrades and updates
• Serves as ServiceNow technical contributor, maintains technical expertise, relevant industry standards, and best practices in ServiceNow
• Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints
• Researches and resolves more complex technical problems in both production and non-production environments
• Develops creative technical solutions to complex problems
• Exercises judgment in methods, techniques and evaluation criteria for obtaining results
• Applies technical expertise and knowledge to other related disciplines
• Appropriately identifies and assesses risk when business decisions are made, including but not limited to compliance and operational risks.
• Demonstrates consideration for Cenlar's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues.


Qualifications


• BS degree required, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• Minimum 7+ years of experience developing, implementing, configuring, and customizing ServiceNow in an enterprise environment.
• Experience in Custom Application Development using ServiceNow
• Proficiency in ITIL practices and Incident Management tools within ServiceNow
• Experience with integrations from Service Now to other applications via API connections is a plus.
• Strong business and analytical skills with the ability to recommend solutions
• Strong problem-solving and troubleshoots skills
• Experience being a product owner with a technical background in development
• Motivated team player with demonstrated success in communicating complex subject matter to all levels of the organization including senior leadership
• Experience working with ServiceNow in a Scrum/Agile environment, prioritizing features, and leveraging the tool for automation testing
• Skilled in managing product backlogs in Agile, handling bug fixes, conducting UAT, creating flow charts and diagrams to visualize workflows
• Experience in collaborating with technical teams and business leaders.
• Strong communicator skills
• Skilled in requirements gathering and documentation


Total Rewards


At Cenlar, you'll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.