Great people make Schneider Electric a great company.
Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent entities. Drive Customer Centricity - for the entity.

What do you get to do in this position?
- Ensure that complaints are resolved effectively and without delay and those not resolved have been escalated to the appropriate entity.
- Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers.
- Utilize I2P methods.
- Ensure that Complaint process is supported with warm loop (immediate containment for operational root causes) and 8D for cold loop (for systemic root causes)
- Guide other departments and employees on proper root cause analysis and PFMEA through training, kaizen, or urgent issues interrupting production.
- Manage PFMEA animation and documentation with all required processes.
- Determination of recurrent and severe customer issues, their containment, root cause analysis, correction and prevention.
- Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them.
- Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented.
- Monitor and respond to voice of the customer survey responses and customer net promotor scores. Communicate these reviews/ratings with management Ensure that customer complaint leads to robustness program update (PCP, FMEA, ...)
- Scope is on operational and systemic facility processes, but also requires knowledge of and communication with order management and transport.
- For product assembly: work closely with manufacturing engineers and teams who are responsible for PCP, FMEA and industrial referential
- Share critical customer feedback information with management and all employees at all levels of meetings and on information boards
- Plan and host customer appreciation days, while including management, supervisors, employees, etc.
- Select, schedule, and plan out visits to customer sites and hosting customers at our facility
- Identify both internal and external customers for each process, their requirements, and work on actions to improve overall customer experience
- Work in collaboration with continuous improvement engineer
- Update customer information board for on-site visits
- Support and influence customer centric culture
- Assist with customer satisfaction and quality related projects as needed.

Key Responsibilities
- Act as the Customer Experience advocate.
- Drive Customer Centricity in entities.
- Ensure the Customer Experience is measured according to the Business priorities.
- Define and follow-up the improvement action plan and priorities with the Business stakeholders.
- Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps

Qualifications
We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:
- Excellent verbal and written communication skills including the ability to influence internal and
external customers, listen effectively and solicit input from others
- Excellent organizational skills including the ability to handle multiple demands and assignments,
the ability to prioritize tasks effectively and efficiently, and drive issues/ tasks to closure
- Strong leadership skills including, team leading, peer mentoring and development, and the
ability to empower others through delegating responsibility
- Candidate must be a self-starter, highly motivated, and results driven
- Strong problem-solving skills and experience with root cause analysis and implementation of
corrective action for process related concerns
- Experience with Project Management techniques and strategies
- Experience in Lean strategies and methods
- Proficiency with MS Office suite of products, especially Powerpoint and Excel
- Ability to work effectively in a group setting as well as independently
- Bachelor's Degree in Engineering or Technical degree, or corresponding experience
- 2- 6 years' project management experience
- 2 years Continuous Improvement experience
- 2 years of experience in an engineering or technical capacity.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k)+ match, and more.

The U.S. compensation range for this full-time position, which includes base pay and short-term incentive, is $70,000 - $75,000 for candidates located within the U.S. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Great people make Schneider Electric a great company.
Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent entities. Drive Customer Centricity - for the entity.

What do you get to do in this position?
- Ensure that complaints are resolved effectively and without delay and those not resolved have been escalated to the appropriate entity.
- Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers.
- Utilize I2P methods.
- Ensure that Complaint process is supported with warm loop (immediate containment for operational root causes) and 8D for cold loop (for systemic root causes)
- Guide other departments and employees on proper root cause analysis and PFMEA through training, kaizen, or urgent issues interrupting production.
- Manage PFMEA animation and documentation with all required processes.
- Determination of recurrent and severe customer issues, their containment, root cause analysis, correction and prevention.
- Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them.
- Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented.
- Monitor and respond to voice of the customer survey responses and customer net promotor scores. Communicate these reviews/ratings with management Ensure that customer complaint leads to robustness program update (PCP, FMEA, ...)
- Scope is on operational and systemic facility processes, but also requires knowledge of and communication with order management and transport.
- For product assembly: work closely with manufacturing engineers and teams who are responsible for PCP, FMEA and industrial referential
- Share critical customer feedback information with management and all employees at all levels of meetings and on information boards
- Plan and host customer appreciation days, while including management, supervisors, employees, etc.
- Select, schedule, and plan out visits to customer sites and hosting customers at our facility
- Identify both internal and external customers for each process, their requirements, and work on actions to improve overall customer experience
- Work in collaboration with continuous improvement engineer
- Update customer information board for on-site visits
- Support and influence customer centric culture
- Assist with customer satisfaction and quality related projects as needed.

Key Responsibilities
- Act as the Customer Experience advocate.
- Drive Customer Centricity in entities.
- Ensure the Customer Experience is measured according to the Business priorities.
- Define and follow-up the improvement action plan and priorities with the Business stakeholders.
- Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps