The Assistant Branch Manager will assist the Branch Manager with support of the day-to-day branch operations. They may have direct responsibility of management of the retail staff and related work functions. Responsibilities will include ensuring the highest quality of customer service, opening new accounts, providing teller services, and resolving banking problems for customers. The Assistant Branch Manager will work closely with the Branch Manager to achieve desired financial results.
Essential Duties and Responsibilities:
Responsible for managing day to day Client Service Specialists and ensuring compliance with Regent Bank policies and procedures.
Assist with leading a highly motivated team that consistently offer excellent customer service.
Complete new account openings, maintenance, and servicing counts.
Responsible for reporting and using bank software to track banking information.
Work closely with Bank Operations to maintain appropriate branch cash to include in teller drawers, cash recyclers/dispensers and vault within established limits.
Ability to perform all duties of the Client Service Specialist to fill in for breaks and lunches.
Manage branch operations in the absence of the Branch Manager.
Ensure the branch team maintains required training.
Identify opportunities to sell consumer loans. Accept consumer loan applications and facilitate loan closings.
Other duties as assigned
Education And/Or Experience:
High School Diploma or equivalent required
Minimum of Three (3) years of retail banking experience required
Bachelors degree or equivalent work experience preferred
One (1) year of supervisory experience preferred
Knowledge/Skills/Abilities:
Functional knowledge of Microsoft Office applications (Excel, Word, Powerpoint)
Strong verbal and written communication skills
Detail oriented and ability to work under pressure of deadlines
All candidates will be required to complete a pre-employment background, credit, and drug screening
Physical Requirements:
Must be able to exert up to 25 pounds of force occasionally and/or negligible amount of force frequently.
Must be able to occasionally lift and/or move up to 25lbs.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Sitting for long periods of time.
Working Conditions:
The working conditions are generally comfortable with minimal exposure to noise, heat, dust and other related items. All employees are required to maintain a neat and safe work area.
