Reporting directly to the Clinical Manager of Breast Imaging with a dotted line to the Breast Imaging Leadership team, including the Division Chief, the Breast Imaging Quality Navigator is responsible for maintaining the highest levels of empathy, communication, and efficiency to provide exemplary patient guidance and direction through complex imaging and treatment pathways. The Breast Imaging Quality Navigator follows established department and hospital policies and procedures, works cohesively as a member of the Breast Imaging team and on behalf of the Breast Imaging Radiologists, seeks timely solutions to enhance the patient experience and takes a proactive role to ensure overall consistently efficient operations. The Breast Imaging Quality Navigator is a Breast Imaging subject matter expert and oversees the Medical Audit for the Breast Imaging Radiologists. Works clinically as needed.
Performs breast imaging exams and procedures regularly and as needed.
Works directly with patients, explaining and scheduling all recommended Breast Imaging exams and procedures. Manages biopsy and other requests from the Oncology/Surgery or other referring departments received through email or voicemail, promptly responding to all.
Works with other Breast Imaging network Quality Navigators and administrative teams to assure accuracy of input data entry while overseeing pathology tracking and notification. Inputs Birads 0, 3, 4, 5 utilizing the appropriate mammography module. Follows up and tracks to completion according to regulatory compliance policy. Ensures pathology results are communicated to patients and referrers in a timely manner. Oversees patient letters for accuracy.
Generates audit reports and oversee outcomes lists at the request of all Breast Imaging Radiologists and for annual site inspections.
Works closely with the Breast Imaging network administrative teams to ensure the necessary documentation is acquired prior to the day of the scheduled procedure being performed (i.e. outside consults, physician orders, prior imaging, etc.).
Assists with all Quality Control/Quality Assurance processes as needed to ensure continuous compliance with State and Federal regulatory guidelines.
Assists in research and quality improvement projects.
Responsible for properly utilizing safety practices (i.e. radiation protection, patient safety, and aseptic technique.
Responsible for utilizing hospital and departmental information systems to maintain accurate patient and exam information, manage schedules, etc.
Attends staff meetings, in-services and maintains appropriate CEU's in accordance with Massachusetts State licensure and ARRT requirements.
Uses independent judgement, ingenuity and initiative under pressure in a variety of situations.
Plan, compose, initiate and maintain complete procedure documentation, patient data, details of procedure and follow-up, as required.
Performs other duties as required or requested.
Qualifications
Must be a graduate of an approved school of Radiologic Technology and possess current ARRT certification and a Massachusetts DPH license in Radiography and Mammography.
Bachelor's Degree preferred OR in lieu of, extensive Breast Imaging experience demonstrating progressive levels of responsibility.
Four (4) to Five (5) years' Breast Imaging experience in a hospital or ambulatory clinic setting.
Breast Health Clinical Navigator Certification required within 1 year of employment. Certification continuation must be demonstrated annually through professional education and documented performance.
