Customer Service Door Coordinator – Houston, TX | Southerland at Oldcastle BuildingEnvelope, Inc.

Posted in Installation - Maint - Repair 13 days ago.

Type: Full-Time
Location: Houston, Texas





Job Description:

Job Summary


This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day.  If that sounds like you, come join this industry leader!


Job Highlights



  • Hourly

  • Full Time – (Monday – Friday 7:00 AM – 5:00 PM)

  • Advancement Opportunities

  • DailyPay Partners (Work Today, Get Paid Tomorrow)

  • During the New Hire Onboarding Safety Training, the new candidate will work from 8:00 AM – 4PM for the first two weeks.

  • Keep in mind that employees must handle everything electronically


Here’s What You’ll Get To Do



  • Provides timely response to customer’s job quotes.

  • Enters job orders as required in the system with high accuracy rate.  

  • Provides the customer with a single Point of Contact from job quote to job completeness.

  • Provides technical support to the customer as it relates to our product.

  • Provides correct and timely quotes to customers via email, phone or fax.  

  • Follows up on quotes to increase sales.

  • Verifies customer orders prior to data entry, ensuring correctness and completeness.

  • Provides correct and timely responses to customer orders via email, fax and or phone call.

  • Tracks orders and updates customer and management on status.

  • Ensures orders are shipped on time.

  • Performs other tasks as assigned.


What We’re Looking For



  • Must have a minimum of 2 years’ experience in a role in a manufacturing setting

  • Must have at least 2 years’ experience in data entry.

  • Must have at least 3 years’ experience in customer service.

  • Must have a proven track record of meeting deadlines

  • Must be able to handle stressful situations and work well under pressure in an organized and timely manner

  • Must be detail and quality oriented

  • Must have strong problem solving and analytical ability

  • Must be self-motivated and a quick learner.

  • Must have the ability to read and understand measurements and dimensions 

  • Must be able to read and understand assembly instructions and blueprints 

  • Must be coachable to train on various aspects of position  

  • Proficient computer skills, include Internet and email, computers, word processing, spreadsheets and databases, and programming and scripting.


Physical Requirements



  • Primarily works in an office environment with controlled climate.

  • Ability to perform light hand work at a computer/telephone station in an office environment.

  • Some duties may involve being in a plant environment where noise levels can be moderate to high and be subject to the same general climate conditions of the region (heat, cold, humidity, etc.).

  • Chemicals, dust, pollen, and other typical airborne particulate matter are present within the atmosphere of the production floor and may create some odors in the plant. The Company, in an effort to provide its employees with a safe and healthy working environment, limits exposure to chemicals through written procedures, engineering controls, and PPE.

  • While the chemical exposure and odors are under acceptable levels set by OSHA and the WCB, they nevertheless, can be smelled and are handled according to the company’s hazardous communication program.


**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**


Work Today, Get Paid Tomorrow!


Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked.  You can transfer your earnings instantly for $2.99 per transaction or the next day for $1.99.  Certain terms and conditions apply.


What OBE Offers You



  • Competitive pay

  • Paid time off

  • 10 Holidays (inclusive of 2 floating holidays)

  • Market competitive 401(k) match

  • Industry-leading medical, dental, and vision benefits

  • Short-term and long-term disability coverage

  • Life Insurance

  • A culture that values opportunity for growth, development, and internal promotion


About OBE


OBE has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


OBE is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link.


Oldcastle BuildingEnvelope is an E-Verify Employer.


#OBE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Sales





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