MV Transportation is seeking a Liability Claims Program Manager to mitigate the organization's exposure to risk by assisting in formulating, developing, and coordinating all claims-related activities, as well as resolving claims through various mitigation techniques. This role will manage the TPA to ensure the proper and efficient handling of claims, gathering data on claims for both record keeping and loss forecasting purposes, and estimating the financial value of claims.
This role will focus on the operational effectiveness of claims management strategies. This role reports to the Director of Liability Claims and works with the risk management team to develop the claim program policies, and procedures for: reporting, investigation, and analysis; litigation management; resolution/outcome management; and the delivery of claim information.
Responsibilities include:
Liability Incident Reporting Evaluation
Coordinate with operations on accident reporting, video review and follow up investigation
Manage escalation of Critical Incident Reports
Claim Coordination and Operations Support
Review TPA files for proper set-up, coding and diary
Conference calls with claim adjusters for ongoing strategies
Reserve/settlement authority within defined level
Recommend litigation avoidance strategies
Monthly reporting of claim activity
Corresponding with Operations on claim questions
Coordination of investigation details from operations as needed
Special projects as needed
TPA Management
Conduct regular claim reviews
Establish KPI's for the TPA and report monthly on progress
Perform monthly file audits and report on overall audit scores
Weekly one-to-ones with adjusters to discuss files and strategies
Maintain watchlist of serious incidents and monitor for development
Reserve/settlement authority within defined level
Recommend litigation avoidance strategies
Executive Team Support
Provide MV's Executive Team with reports capturing claim trends
Present high exposure claims to MV's Executive Team for strategic planning
Liability Litigation Management
Manage an inventory of large loss and litigated files
Participate in litigation strategy calls
Review and ensure litigation plans are updated regularly by defense counsel
Attend and participate in mediations as necessary
Assist with small claim suits when venue does not allow attorney involvement
Coordinating distribution of litigation service papers
Subpoena research
Discus files with excess carriers as necessary
Discovery request coordination as necessary
Maintain mediation and trial calendar
Qualifications
Talent Requirements:
10+ years' experience with complex liability claims and or litigation at aTPAor risk management department
Two (2)+ years' experience managing a team of liability adjusters
Current liability adjuster license required
Bachelor's Degree, Associate in Claims (AIC), Associate in Risk Management (ARM) or other claims, risk, or legal certifications preferred
MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
