Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here continue to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions.

As it was with 3M, at Solventum all q ualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Export Customer Service (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

As an Export Customer Service, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Manages orders utilizing SAP, COMS (Corporate Order Management System) and Salesforce databases


• Work directly with manufacturing locations, DCs, division supply chain, and freight forwarders to ensure the timely export of orders


• Understands and supports the export rules and regulations to comply with US Export Regulatory policies and procedures for international shipments


• Manage enquires direct from customers regarding product availability, order status, expedites, etc.


• Follow up on escalations, delays, and transportation issues.


• Identify and implement opportunities to improve customer satisfaction and/or processes

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's Degree or higher AND (2) years of customer service experience in a private, governmental or public environment.

• High School Diploma/GED from AND (6) years of customer service experience in a private, governmental or public environment.

Additional qualifications that could help you succeed even further in this role include:

• Experience in export transactions


• Excellent organization skills with ability to prioritize and manage multiple assignments


• High proficiency using PC based applications (Excel, PowerPoint)


• Experience working on cross-functional and international teams


• Salesforce, SAP and COMS experience


• Initiates, leads, and implements the process of problem identification and resolution

Work location: Remote

Travel: May include up to 0% domestic/international

Relocation Assistance: not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.