Job Description:

The OU Registrar Office is looking for a new team member in our Norman office to serve as a Registration and Student Records Specialist.

We need someone who exhibits:

Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe
environment for students and families and team members, including having emotional intelligence and self-awareness.
Transparency and thoughtfulness in communication.

Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, approachable, and inclusive. Commitment to collaboration and to being a team player with a positive attitude. Inclusivity, which is the ability to work with a diverse group of people and having the ability to relate and be relatable to all those we serve.

Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner.

Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.

Responsibilities Include:

• Assist with processing grade change forms, retroactive add/drop forms and Incomplete Make-up contracts and forms


• Serves as liaison with campus partners regarding Incomplete Make-up and Grade Change process


• Serves as primary contact in Registrar’s Office for questions pertaining to research on current and former student academic records


• Manages Academic Records email account


• Assists in processing transcript requests according to FERPA regulations and Registrar Office procedures


• Answer in-coming phone calls to the Academic Records Office regarding potential complaints and needs of students, staff, faculty and public as presented


• Provide information to faculty and students regarding policies which affect academic records, referencing university policies


• Assists in the development, adherence, and maintenance of standards, policies, and procedures; documents business processes, office policies and procedures involved, audits documentation as needed


• Assists with the maintenance of completed current and historical records (physically and digitally) for functional area to ensure quick retrieval of information and report


• This position is responsible for student records management including filing, scanning and linking new and current student and purging student files


• Primary liaison in Registrar's Office for students and institutions concerning Reverse Transfer


• Performs all other duties as assigned

Required Education: High School diploma or GED, AND

• 12 months of office/clerical experience.

Skills:

• Ability to perceive where discretion is necessary and maintain the strictest confidentiality


• Excellent communication skills, strong customer service orientation and the ability to interact with a wide variety of people (faculty, staff, students, and the public) in a friendly, professional manner


• Ability to accurately read and understand written materials and instructions


• Proficient in Microsoft Office


• Detail oriented for accuracy of data and information


• Highly organized and able to handle multiple projects and deadlines


• Customer service experience


• Ability to work independently with minimal supervision

Certifications:

• None

Advertised Physical Requirements:

• Ability to engage in repetitive motions including movements of the hands, wrists or fingers and communicate effectively.

Departmental Preferences:

• Prior work experience at a university


• Bachelor's Degree


• OU experience as employee and/or student


• Knowledge of Laserfiche, Banner and OU systems

Supervision: None

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

 

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