Location: Salt Lake City, UT (hybrid)

The Lead Software Engineer designs, develops, tests, and maintains the NICE software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Lead Software Engineer will also mentor junior staff members and propose cross disciplinary architectural solutions to difficult problems. They may also be asked to make presentations to internal and external executives and represent NICE CXone at technical conferences. Travel to other corporate sites may also be required.

So, what's the Software Engineer role all about?

We are a collaborative and passionate team of engineers with a culture of continuous learning and development. We focus heavily on unit and integration testing and delivering high quality code for our customers. Our services are mission critical solutions that impact customer experiences, journeys and interactions. We are committed to providing high availability for our services, minimizing downtime, and preventing service interruptions. We are constantly optimizing our performance and resource consumption.

How will you make an impact?

• Work as a member of an agile team to design, develop and enhance software.
• Design and present projects to improve current process and overall platform.
• Design pragmatic solutions with product managers and stakeholders
• Follow an agile development cycle with 2-week sprints to ship changes iteratively
• Use git for source control and GitHub for code reviews
• Refactor legacy code into modern application patterns

• BS or MS in Computer Science or related degree
• 8+ years of strong hands-on experience in C#, .NET, JavaScript
• Strong experience in Databases: MS SQL and/or Oracle
• Experience in Operating systems: Windows and Linux

• Experience with Git/Bitbucket
• Experience w/CI/CD, DevOps
• AWS (e.g. IAM, SNS/SQS, DynamoDB, Lambda, CloudFormation
• Docker and Kubernetes (AWS EKS)

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!