Job Description:

We are seeking a Member Relationship Specialist for the Branch Support.

This level of work uses good, individual judgment, analysis, and decision-making in assessing & overcoming obstacles to produce outputs. Accumulating data from which to conclude, listening to evaluate and determine needs. It involves dealing one-by-one with concrete situations as they arise and diagnosing a problem from a multi-factor model. Offering an optimal solution taking into consideration multiple variables to enable additional opportunities to be realized while also considering immediate cause and effect impacts and associated impacts of up to 3 to 6 months in length. 

Manage meaningful member relationships and continually improve the efficiency and effectiveness of the interaction, experience, and execution of transactions. Making situational response decisions to schedule and prioritize actions. Foreseeing developing issues based upon observations and taking action to eliminate or reduce their negative impact or maximize their positive impact. The objectives include effective coordination, collective improvement, and efficiency to improve current processes. The theme of the work is service.

If you have face-to-face interaction experience, you should apply right away!

Highlights:

• Embody sincere empathy for our members and display a deep passion for helping our members achieve financial health


• Uses the appropriate tools and coaching techniques available to them, develops and proposes multiple decision alternatives to address and/or improve members' current financial situation, to remedy past missteps, and develop an action plan to help members attain short-range financial goals


• Utilize Dynamic Inquiry to determine the needs of the visitor


• Meet and greet all visitors


• Rotate between the Financial Health Centers, the ITM area, and Concierge Services


• Work effectively and cooperatively with full commitment to tasks assigned by their manager

Experience:

    Required

• 3 years of face-to-face interaction experience

Education:

    Required

• High School Diploma or Equivalent

    Preferred

• Baccalaureate degree desired

Skills & Knowledge:

    Required

• Exceptional listening skills


• Exceptional verbal communication skills


• Good written communication skills


• Good problem-solving skills

 

Schedule: Monday-Friday, 8:30 am-5:30 pm

Level of Work: 2A

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

 

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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