This position may be eligible for Hybrid Work, working remotely for up to two days per week after the initial 90 days of employment.
Hourly Rate: $20.68/hr. or higher, commensurate with experience and/or education
JOB SUMMARY
The Support and Training Specialist I administers the Blackboard LMS and provides support and training for faculty, staff, and students using Blackboard and other online learning technologies provided by the University.
DUTIES
Provides support and guidance for faculty, students, and staff using Blackboard, Zoom, online publishing software, Respondus LDB, and other technical tools by answering questions, troubleshooting issues, and carrying out requests
Provides training and maintains training documentation for supported software
Updates social media channels and assists with the newsletter
Tests and provides feedback on new technologies or updates to supported software
Acquires and maintains up-to-date knowledge of all supported technologies as they change or are replaced; maintains an awareness of possible alternatives
MARGINAL DUTIES
Performs all other duties as assigned
SUPERVISORY RESPONSIBILITIES
Direct Reports:
None
Delegation of Work:
N/A
Supervision Given:
N/A
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge:
Knowledge of the Blackboard administrative control panel
Skills:
Strong technical skills, including proficiency in MS Excel and HTML
Excellent analytical and problem-solving skills; strong training skills
Abilities:
Ability to troubleshoot systems and develop solutions
Ability to prioritize and organize
Ability to edit webpages
Ability to learn new technologies easily
WORK LOCATION AND PHYSICAL DEMANDS
Primary Work Location:
Works in some or all of the following environments during the working day: an office, lobby customer service island, reception area, classroom, training room, or auditorium
Physical Demands:
Work is performed in a typical, comfortable interior work environment that does not subject the employee to any unpleasant elements
The individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks
Precise hand-eye coordination is required
The ability to identify and distinguish colors is required
Must be able to move up to 20lbs
EEO/AA
Required Education:
Associate Degree in IT or a related field
Required Experience:
Minimum of one (1) year of experience in training, customer service, and support
