This is a remote position where the individual must work EST or CST work hours.

Responsible for developing and implementing effective training programs for the Military and Family Life Counseling (MFLC) program as well as other State and community based agencies that deliver, coordinate or oversee services to eligible persons. Responsible for leadership regarding advanced training activities, and for providing leadership and support to staff located in the field.

• Manage the training development, implementation and evaluation process for MFLC counselors and PMO staff to meet or exceed MFLC program service and management requirements. Identify and efficiently employ available training resources and best practices.


• Conduct needs assessments and create/revise training plans to identify and address training opportunities in support of contractual requirements.Initiate an evaluation strategy to identify training gaps, opportunities, root causes, and recommended interventions and to assess learner experience/satisfaction. The evaluation process includes but is not limited to performance dashboard review, error report review, surveys, and PMO and field meetings.


• Incorporate knowledge of MFLC program environment, contracted and Magellan employed counselors; and guidance from PMO when creating and implementing new or revised training/procedures/processes/systems.


• Ensure the MFLC training program is in compliance with Magellan training standards and standards required by federal, military and legal and regulatory compliance (e.g., Compliance, Security, Privacy, Duty to Warn) and develop new/update existing training as these regulations are updated.


• Ensure DoD approval/sign-off prior to launching trainings when warranted.


• Collaborate with the Magellan corporate training team to share best practices, identify innovative training methods/platforms, seek input/guidance, and request training for MFLC staff on general issues related to employee growth and skill development.


• Collaborate with MFLC Subcontractor Manager to provide oversight of training vendor.


• Insure vendor applies principles of instructional system design and adult learning to training programs, materials, and events.


• Insure packaging and delivery of content is timely, appropriate and easily accessible to target audience.


• Insure vendor tracks successful completion of required and optional trainings and reports results to Training Manager.


• Insure vendor delivery system is functional and available to target audience.


• Provide quarterly update on vendor performance to Subcontractor Manager.


• Maintain listing of available trainings including summary of training, launch date, and last revision date. Post in MFLC.org.


• Compose and deliver in Counseling Subcommittee meeting quarterly reports: including but not limited to training vendor updates, trainings delivered in quarter, learner participation, evaluation of impact, and next steps; as well as trainings in process or planned.


• Compose semi-annual and annual evaluation for Quality Control Plan and Quality Program Evaluation respectively.

Responsibilities
Bachelor's degree in Business, Healthcare or related field.
5-8 years' experience in Healthcare or Behavioral Health environment, preferably in a call center environment.
Demonstrated application of instructional design and adult education and training concepts.
Ability to translate complex information into terms understandable by learners.
Ability to engage audience, increase their interest, and maintain their focus on learning materials.
Ability to market training initiatives and obtain buy in from targeted audiences.
Demonstrated perseverance to obtain thorough knowledge of learning content prior to training delivery.
Experience working in a fast-paced, changing environment.
Demonstrated strong writing - brevity, clarity - skills and verbal communication.
Computer Skills: MS Office (Word, Excel, PowerPoint) Level: Intermediate

General Job Information

Title
Training Manager, MFLC

Grade
27

Work Experience - Required
Healthcare

Work Experience - Preferred

Education - Required
Bachelor's

Education - Preferred
Master's

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:
$77,785
Salary Maximum:
$124,455

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.