Description

About A&M

Alvarez & Marsal is a leading independent global professional services firm, specializing in providing turnaround management, performance improvement and corporate advisory services. With almost 9,000 professionals based in 70+ locations across North America, Europe, Asia, and Latin America, our firm excels in problem solving and value creation. Drawing on a strong operational heritage and hands-on-approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value.

Director, Customer Data & Technology Leader

We are seeking an experienced leader with proven experience establishing and leading the evolution of account data standardization, CRM and related technology strategies and processes for a global organization. This role will be responsible for developing the strategic priorities, technology and roadmap for standardizing the firms account data, project initiation requirements and related.

The successful candidate will have a proven track record providing global, executive leadership for CRM related technologies and tools, in addition to delivering global, scalable processes and support services using internal and external resources.

Key duties and responsibilities:

• Understand and evaluate A&Ms global, matrixed structure, processes and requirements, relative to account data needs, including operational and functionality gaps.


• Develop a set of strategic priorities and operational needs with global leadership and create a roadmap and plan to address current gaps and anticipated future needs and requirements.


• Management responsibility for internal CRM support team and third-party network of support providers, balancing the appropriate mix of personnel, skills and sources for support (internal vs. external) based on global requirements.


• Work closely with IT and other technology leaders to achieve consensus on future state, roadmap and priorities.


• Interact with business unit leaders and representatives to understand individual support requirements and requests, scope solution requirements, provide cost estimates and ensure delivery of the prescribed solutions.


• Responsibility for managing and negotiating CRM related vendor contracts, existing and new, working with the Head of Global Marketing and other leaders to confirm A&Ms agreement to terms and level of service.


• Management responsibility for all day to day operational and personnel related matters.

Candidate should have the following experience:

• 10 or more years of experience managing and evolving a global organizations CRM strategies, plans and technologies.


• Multiple years working in a global, matrixed, professional services organization (consulting preferred).


• Experience working with senior executive stakeholders, including CEO, COO and division level leaders to scope and deliver solutions using CRM and related technologies.


• Comprehensive understanding of CRM technologies, strategies and processes related to contact and opportunity management, data retention compliance strategies and processes, and related.


• Experience structuring and managing global CRM support services at scale.


• Understanding and proven ability to build consensus and connect with leaders, understanding needs and providing solution options structured in their best interests, while considering the global interests and objectives for the firm.

The salary range is $150,000 - $200,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.

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