As the Social Care Advocate, you will remotely engage members, advocate on their behalf, and are empathetic and compassionate while assisting those in need. This role supports the technology which helps our members manage their health and wellbeing needs while providing social support, health education, and community resources.

This role is remote eligible, which means you would work virtually from home or another US based non-Best Buy Health location. This role will work 9:00am - 5:30pm PST, Monday - Friday.

What you’ll do

• Create care plans, identify strategies, provide education and assess interventions


• Provide assistance to members in gaining access to care, educate them on their available resources and benefits


• Perform clinical and non-clinical assessments. Identify, evaluate, coordinate, and manage members service and support needs to maximize medical, social and mental health. Obtain member history and establish service and support goals


• Educate member on their condition, connect them with health care providers, and evaluate their progress


• Perform various telephonic outreach efforts to members regarding their wellness and needs, chronic disease management and wellness education, following established call flows


• Provide expertise in coordination and assistance with processing applications to members who qualify for alternative benefit options


• Review and identify high utilization members/customers to formulate a plan of action


• Provide emotional /counseling support and community resources to caregivers

• Bachelor's degree


• Social work license at a Bachelor’s or Master’s level

• MSW


• Experience working in hospitals, senior living industry, elderly services, or comparable experience


• Virtual or telephonic social work experience


• Experience researching and providing community resources


• Experience in providing care plans and case management

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay


• Generous employee discount


• Physical and mental well-being support

Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians.

As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant. Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE

Reasonable Accommodation

Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Talent Acquisition at talent.acquisition@bestbuy.com.

Learn more about: Online “Know Your Rights” Posting, Pay Transparency Nondiscrimination Provision and Employee Rights – Executive Order 13496 HERE