Support Operations and Client Services by organizing, developing, and conducting specific training classes for associates.

Essential Duties and Responsibilities:
Plan and implement all training classes as assigned to insure adherence to client and company expectations.
Train new programs and monitor for success for required number of days.
Prepare and update training outlines, timelines, and product knowledge tests for all applicable programs.
Track progress and retrain programs to ensure success.
Participate in the account team along with a Client Services representative to enable a productive learning environment to be established.
Develop training and motivational techniques to progress to higher levels of performance.
Work with Operations Manager, Quality Assurance Departments, Account Manager and related departments to improve productivity and production for individual programs.
Other duties as assigned.