At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: Veterinary Technician

The Product & Veterinary Support Representative role is instrumental in delivering gold standard customer support and product stewardship. As part of the Elanco Animal Health, US Customer Experience Team you will have the opportunity to leverage veterinary expertise and clinical experience to build and maintain relationships with Elanco’s diverse customer base.

Your Responsibilities:  

The purpose of the position is to serve as an ambassador of Elanco by providing technical and product support for our customers through investigating and documenting information related to potential Adverse Drug Events and/or Product Quality Complaints and analyzing and implementing appropriate customer centric solutions within established Elanco guidelines. Additional product support projects and initiatives will also be involved, including development of and effective delivery of training materials.

• Prioritize availability via telephone to Elanco customers including veterinarians, clinic staff members, consumers, etc.




• Maintain a high level of technical proficiency related to Elanco products and associated disease states along with knowledge of common medical conditions of major animal species, including current medical procedures and treatments, through methods including, but not limited to, clinical practice experience, self-study, and continuing education.




• Ability to identify customer needs and implement support decisions that align with business objectives through interpretation of departmental policies.




• Demonstrate satisfactory knowledge of the regulatory, quality, and compliance requirements associated with daily execution of the role.




• Understand the importance of and adhere to deadlines related to all aspects of product support from the regulatory, quality, and customer service aspects of adverse event and/or product complaint investigations.




• Collaborate effectively with internal and external customers and promote a positive work environment and engaging culture that is aligned with company objectives.

What You Need to Succeed (minimum qualifications): 

• Documented Veterinary Technician licensure (RVT/LVT/CVT) in one or more U.S states is required

• AA degree (preferably in Biologics/Life Sciences) OR a minimum of two years clinical experience as a veterinary technician in private, corporate, or academic veterinary medicine.

What will give you a competitive edge (preferred qualifications): 

• Previous experience as a technical support resource within a regulated veterinary call center environment is highly preferred.




• Excellent communication and organizational skills, including basic conflict resolution with customers.




• Proficient with basic computer and keyboard utilization, including experience with Word, Excel, and PowerPoint and capable of learning new systems and processes, such as completing data capture in a validated Pharmacovigilance database (PV Entry).




• Effective time management skills with the ability to establish and meet deadlines.

Additional Information:  

• Location: Teleworker (remote)/ Central and western time zones

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!  

Elanco Benefits and Perks: 

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include: 

• Multiple relocation packages 




• Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO) 




• 8-week parental leave 




• 9 Employee Resource Groups 




• Annual bonus offering 




• Flexible work arrangements 




• Up to 6% 401K matching 

Elanco currently anticipates that the base salary for this position could range from $25.25 to $33.66 depending partly on the successful candidate’s qualifications, including education and experience. Full-time equivalent employees also will be eligible for a company bonus (depending partly on company and individual performance). Additionally, Elanco offers a comprehensive benefit program to eligible employees that includes a company-matching 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Of course, the compensation is subject to change and could be higher or lower than the range described above. Elanco reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion, and Elanco’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Elanco employees. Estimated application closing date is (insert date). Applications will be accepted on an ongoing basis. 

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status