1. Job Summary:
The Building Supervisor is responsible for monitoring and securing the safety of YMCA facilities ensuring members and guests receive exceptional customer service. The incumbent conducts walk-throughs and patrols the facility to preserve order and protect property. The incumbent may assist in membership duties and respond to member questions and concerns.
2. Essential Functions:
Tour the facility on a regular basis and complete building checklist.Provide a high level of service to members, guests, and program participants.Assist in monitoring membership desk activities such as cash handling, locker distribution, merchandise inventory, and security procedures.Take the lead in problem solving building situations during the work shift.Warn persons of rule infractions and evict violators from the building as necessary.Serve as the point of contact with outside authorities for emergency or disturbances to operations and safety.Work hands-on at the membership desk as needed.
3. Relationships:
This position reports to the Member Service Director who reports to the Branch Executive Director. The incumbent interacts regularly with members, participants, and branch staff.
4. Qualifications:
Required
Previous customer service experienceDemonstrated interpersonal communication and problem solving skillsWillingness to work with people of diverse backgrounds
Preferred
Knowledge of YMCA programs and services
5. Work Conditions:
Ability to patrol the facility regularlyAbility to observe and provide personal assistance to othersAbility to respond to emergency situation in a calm and efficient mannerAbility to work in a fast paced and changing environment
6. Additional Notes:
This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from branch leadership in completing projects or performing duties deemed necessary for the branch or Associations success.
Diversity, Equity and Inclusion Pledge
The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti-racist and anti-oppressive organization. YMCA of the North team members and volunteers must exemplify the associations mission, vision and values of caring, equity, honesty, respect and responsibility.

The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti-racist and anti-oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all.