Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:
Competitive Pay
Vacation & Sick Leave
Medical/Dental/Vision
401(k)
Tool Discounts/Tool Insurance
Technical Training & Professional Development Classes
And More
JOB DETAILS:
Shift
1st/Day Shift
Location
In-Office
Schedule
Schedule to be provided by leader.
Salary Range
$58,796.00 - $100,130.00 Annually
JOB SUMMARY:
Supervise and lead the tasks and budget of a multi shift, 24 / 7 service area that operates at mine sites. Manage client requested repairs, warranty repairs and client service agreements in timely and professional manner while exhibiting Empire's values. Maintain work force, equipment, and supplies to insure adequate standards of quantity workmanship. Assume responsibility for evaluating employees, meeting production schedules, following and developing systems and procedures, practicing effective oral and written communication, and making decisions within established guidelines.
ESSENTIAL FUNCTIONS :
Keeps the Manager informed about activities and problems.
Completes budget and production planning. Plans and organizes long/short term support needs. Maintains orderly flow of task from multiply worksites.
Ensures that the work force, equipment, and supplies are adequate to meet projects' needs.
Maintains good employee relations. Initiates Human Resources paperwork as required. Works with lead people to complete assessments for all employees in the work area.
Develops continuous employee training and development programs.
Reviews work orders. Maintains responsibility for warranty, policy and rework decisions, final review, closing, crediting, and recharging of all work orders.
Implements safety policies to responsible teams and sites.
Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
ADDITIONAL RESPONSIBILITIES:
Completes budget and production reports .
Achieves a high level of client satisfaction.
Maintains workforce by forecasting workforce requirements, equipment, and supplies to provide the quality and quantity to meet work demands.
Communicates with proper individuals to clarify instructions or discuss scope or progress of job.
Works within and promotes corporate values.
KNOWLEDGE SKILLS AND ABILITIES :
Must have interpersonal skills sufficient to assist and support clients and employees.
Must have excellent oral and communication skills. Good presentation skills sufficient for client presentations and staff reports.
Must have the ability to express company values and vision to stake holder and maintain professionalism.
Must have mechanical aptitude and equipment knowledge of Caterpillar and other related equipment.
Must have extensive knowledge of Empire's Service, Parts & Sales Operations.
Must have sufficient knowledge to effectively utilize PC, web, and database systems. Must be able to utilize computer-based service and work order management systems.
Ability to maintain consistent attendance.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
Bachelor's Degree in Business or related field and/or equivalent experience.
Minimum 1 year experience in supervising and/or management of Service Operations.
Knowledge of Caterpillar and other related Heavy Construction and Mining Equipment.
Must be able to communicate (speak, read, comprehend, write) in English.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands and talk or hear.
The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee is occasionally required to sit.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to risk of electrical shock.
The employee is frequently exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
The noise level in the work environment is usually loud.
Machinery and tool operation requires the use of safety equipment to include but not limited to: eye safety glasses, hearing protectors.
This position is a Safety Sensitive position as identified by AZ HB 2541.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
