Job Description:

Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union. Our name evokes a way of joy, a feeling of optimism, trust and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself. 

Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfilment, advancement and development. Find your joy here, every day.

We give you:

• Competitive compensation with paid training


• Open communication and an amazingly positive staff


• Managers who value input from their employees—we believe in you!


• A friendly, inviting work environment


• Work that feels like a second home with family events hosted by Jovia!


• Leaders who are involved, transparent and coach you


• Professional development and a perfect atmosphere for learning


• Fun social activities to nurture creativity and teamwork


• Business casual dress with annual corporate gear allowance!


• Lots of growth and advancement potential


• Estimated Salary Range for this Position: $17 per hour


• A CEO with brilliant vision and aspiration

Want to know why we’re so happy? Click here to learn and meet our CEO!

Find out what life at Jovia is like ... https://www.jovia.org/life-at-jovia

What you will be doing:  

• Map member journey for different member experiences. 


• Create an Excel listing of documents that link them from one system to another. 


• Review documents, such as PDFs, for opportunities to improve the member experience. 


• Review department level knowledge base procedures for a given area to ensure they are thorough, accurate, and uniform. 


• Assist with documenting procedures as needed. 


• Collaborate with business users to define processes that meet business needs. 


• Assist in creating functional design documents for conversions, interfaces, and reports. 


• Must be able to plan and manage time efficiently to remain flexible enough to address immediate or emergency-level staff needs. 


• Analyze existing system logic with a view to redesign and/or automate. This includes workflow creation or maintenance in an effort to streamline all operations. 

What we need from you:

• Excel and other Microsoft Office skills (or Google equivalent) required. 


• Adobe familiarity a plus. 


• Ability to identify and design process workflows with dependencies between items. 


• Working towards a bachelor’s degree or a minimum of 1 year of work experience in the financial (or equivalent) industry. 


• Ability to analyze the root cause of issues and use problem-solving skills to troubleshoot possible solutions. 


• Strong communication skills to work with both the end-users and the Business Process Analysts. 


• Must be organized and detail oriented. 


• Project Management skills are needed to coordinate projects and meet deadlines. 

Work From Home and Hybrid Requirements:  This particular position is Hybrid and requires in-office / plus work from home days to our offices in Westbury, New York:

• Internet speed of 100 mbps or higher required (you can test this by going to www.speedtest.net)


• Able to dedicate a quiet space for daily work that is free of sound interruptions.


• All equipment will be provided by Jovia (Computer, Monitor, Headset)

Career Path:

The position and its corresponding backup responsibilities offer the employee insight into the work process of many different Credit Union functions, as well as an overall view of the credit union itself. The increased exposure, responsibilities, and knowledge gained along with a proven ability to manage others and deliver added value could lead to advancement to management positions or others in the credit union. 

Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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