As the Group Product Manager for CRM and Marketing Automation, you will help shape and implement our strategy to improve customer engagement, retention, and acquisition. To unlock financial impact, you will lead a team through planning and funding approval, hire a team of product managers, and collaborate with teams including Marketing, Sales, Customer Success, and Engineering to guide the development, implementation, and process improvement of CRM and Marketing Automation solutions. You will report to the Global Digital Director.

This is a role will require 20-30% travel. It is based in Pittsburgh, PA (USA). Relocation assistance available.

Key Responsibilities

• Scale CRM, Service, and Marketing Automation globally across PPG's Strategic Business Units and regions, with a focus on negotiating trade-offs to achieve 95% global template standardization and positive financial benefit.


• Evolve and articulate a comprehensive strategy for CRM and Marketing Automation aligned with company goals and market trends.


• Define and prioritize the product roadmap, considering customer needs, competitive landscape, and business objectives.


• Lead, mentor, and inspire a team of product managers, fostering a culture of innovation, collaboration, and excellence.


• Collaborate cross-functionally with Marketing, Operations, Sales, Customer Success, and Engineering teams to ensure alignment and successful execution of initiatives.


• Work closely with stakeholders to gather and prioritize requirements, translating them into actionable product features and enhancements.


• Oversee the end-to-end product development lifecycle, from ideation and design to development, testing, and release.


• Define and monitor key performance metrics to assess product performance, identify areas for improvement, and drive optimization efforts.


• Stay abreast of industry trends, competitor offerings, and emerging technologies to inform product strategy.


• Leverage customer feedback, data analysis, and market research to gain insights into customer needs and preferences, informing product enhancements and innovations.


• Communicate product plans, progress, and updates to company partners, executive leadership, and external partners.

Qualifications:

• Bachelor's degree in business, Marketing, Computer Science, or related field; MBA or advanced degree preferred.


• Proven experience (8+ years) in product management or equivalent roles, with a focus on large scale technology projects, CRM and Marketing Automation solutions.


• Demonstrated leadership experience, including managing teams.


• Strong strategic thinking and analytical skills, with the ability to translate complex requirements into actionable product plans.


• Deep understanding of CRM platforms, marketing automation tools, and related technologies.


• Experience driving successful product launches and achieving business objectives.


• Problem-solver with a passion for innovation and continuous improvement.

"#LI-Hybrid"

Medical, Dental, 401K, paid vacation and holidays.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.