Perform all automotive diagnostic (Scan Tool) work including windshield scan tool target assembly & set up, required measurements, pre and post scanning of vehicle, pre and post test driving of vehicle, and troubleshooting as needed
Adequately explain technical diagnoses and needed repairs to mechanical individuals which may include employees, clients on a daily and consistent basis
Manage scheduling of automotive diagnostic “calibration” jobs including coordinating with automotive glass retailers on scheduling
Develop and utilize working knowledge in the use and maintenance of advanced and OE level diagnostic scan tools
Serve as primary client contact as needed within the service process including Tier 1 customer service
Maintain local customer relationships and assist sales team in commercial activity. Including:
Participation in sales blitz & other commercial actions
Identifying potential customers
Demonstrations
Responsible for managing operational costs to budget for local market
Manage billing customers, and collecting for all jobs as needed
Track and report on specified quality measures
Adherence to NSG/Pilkington Standards of Business conduct and Its Values
Adherence to NSG/Pilkington Safety Standards and Practices
Other duties as assigned
Scope/Dimensions:
Interacts with external customers performing calibrations sales and services.
Interacts with internal departments and levels of management regarding calibration solutions.
Accountable for sales within defined market.
Top 3 Competencies Needed for Success in the Role:
Passion for Excellence – Takes personal responsibility and ownership for achieving results and objectives. Demonstrates and fosters a sense of urgency, drive and personal commitment.
Influential – Simply conveys information and ideas to others. Builds rapport and makes a positive and credible impact.
Customer Focused – Ensures that customer solutions practices, and procedures are designed and implemented to assure customer satisfaction
Qualifications Required:
2-3 years of car dealership experience OR experience in an aftermarket repair facility as an Automotive Technician
Other Requirements:
Successfully complete in-house ADAS and mobile diagnostics training.
Working knowledge in the use and maintenance of Aftermarket and OE level diagnostic scan tools
Working knowledge in the use and maintenance of advanced and OE level diagnostic scan tools
Excellent communication skills and ability to effectively interface with people of a variety of backgrounds and technical expertise
Ability to learn new technologies and processes, and adapt to change
Self-starter requiring minimal supervision with ability to work independently
We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.
NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Applicants have the option to confidentially self-identify or not self-identify when applying.
