Job Description:

We are currently seeking a full-time Customer Service Manager for the Inside Sales Department. To manage, lead, motivate, and direct the customer service staff in order to provide exceptional customer satisfaction/service and advocacy at all times.   

Essential Duties & Responsibilities

• Develop and implement customer service policies and procedures


• Investigate and solve higher-level customer problems


• Provide advice and assistance to staff and customers regarding products and services of the organization


• Participate in educational opportunities, internally and externally, to enhance knowledge of the product


• Coordinate with other internal departments to ensure a continuous flow of orders


• Foster and maintain a positive teamwork environment that reflects Oldcastle’s commitment to 100% customer satisfaction. Manage employees by communicating job expectations, coaching, counseling, reviewing, and enforcing policies and procedures


• Train newly hired CSRs as well as provide ongoing development and product training to the current CSR team

• Be able to provide sales statistics to other members of the sales force and management team to formulate policy in promoting sales

Skills and Qualifications

To be considered for the Customer Service Manager position, the following conditions must be met:

• Must have a minimum of a High School diploma or GED


• Minimum of 2 years of previous Customer Service Manager experience


• Previous customer service experience in the glass industry preferred


• Ability to write reports and business correspondence to include letters to customers and vendors as well as internal documentation of policies and processes


• Strong organizational and listening skills


• Ability to manage a fast-paced deadline driven environment


• Ability to read and perform mathematical calculations, such as discounts, interest, and percentages, and apply concepts of basic algebra and geometry


• Ability to use and read a tape measure


• Computer experience and accuracy in numeric typing


• Occasional travel to customers and meetings (may include air, train, or automobile)

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the job.

The job description does not constitute an employment contract between the employer and the employee and is subject to change by the employer as the needs of the Company

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.  Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of your job.

What OBE Offers You

• Highly competitive base pay


• Comprehensive medical, dental, and disability benefits programs


• Group retirement savings program


• Health and wellness programs


• A culture that values opportunity for growth, development, and internal promotion

About OBE

OBE has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Service

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