Job Description:

Would you like to make a difference in the lives of America’s military service members? Are you looking for a change of pace, with reasonable and flexible hours?
If you are a Certified Medical Assistant (MA), equivalent military specialist (Medic, Corpsman, or Para-rescue) or higher, we would like to talk to you!
QTC is seeking qualified candidates for a full- time, remote scheduling coordinator opportunity.
At QTC, we create and apply new technologies in a team environment that is fun, creative and supportive. Best of all, the applications we support have a direct impact on the lives of our nation’s military!

QTC Management is a government contractor and subsidiary of Leidos, a FORTUNE® 500 science and technology leader. We are the largest provider of disability (pension) and occupational health examination services. A few of our clients include U.S. Department of Veteran Affairs (VA), Department of Justice, U.S. Department of Labor and several others. With over 90 clinics nationwide, we’ve been serving communities for over 40 years. We offer a competitive compensation package including quarterly bonuses and annual merit review increases, comprehensive health benefits, substantial opportunity for growth, tuition reimbursement and career development.

Our mission -> To provide high-quality, timely, and customer-focused medical examination service solutions.

 Our values ->   ~Integrity ~Innovation ~Agility ~Collaboration ~Inclusion ~Commitment

Job Summary
The Scheduling Coordinator supports QTC’s clinic operations nationwide through effective schedule review, management and communication of provider schedules. Supports clinical operations and providers by maintaining, utilizing and maximizing electronic scheduling software.

Essential Duties and Responsibilities
• Provides consistent and effective communication with providers and operational teams
• Effectively utilize reports and tools to communicate provider schedules and escalate information and trends to operational teams
• Coordinates with regional manager for scheduling requirements
• Responsible for building and adjusting provider schedules in electronic scheduling tools
• Actively monitors providers schedules for complete utilization
• Effective management of electronic confirmation systems in order to meeting provider needs and organizational goals (e.g., eMessenger, When I Work, ACD, CRM, etc.)
• Prioritize provider requests as it relates to schedules
• Perform other duties and responsibilities as assigned

Competencies:
• Excellent communication skills, both verbal and written
• Proficient knowledge of computer applications (e.g., MS Office Suite, Electronic Scheduling, etc.)
• Ability to learn new software quickly
• Ability to follow and adhere to standardized workflow on a daily basis
• Ability to effectively communicate with providers of all specialties
• Exceptional customer service principles and practices to both internal and external customers
• Excellent data entry and typing skills
• Skilled in multi-tasking while managing multiple priorities
• Able to work various shifts and hours to cover multiple time zones
• Knowledge of administrative and clerical processes
• Ability to work as a team member as well as individually

Education and/or Experience: (includes certificate & licenses)
• High School diploma, or equivalent (GED)
• 3 to 5 years' experience as a medical scheduler, preferably in a fast paced healthcare setting
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Pay and Benefits

Hourly Rate: $

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available here.

 The QTC pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law

This job description supersedes all prior job descriptions and is intended to describe the general content and
essential requirements for the position listed above. It is not to be construed as an exhaustive statement of
requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Information & Records

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