Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)


• Competitive pay and discretionary or incentive bonus eligible


• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few


• Family-friendly work hours


• With 175+ community bank locations, we offer opportunities to grow and develop in your career


• Promote from within culture

Why join this team?

• We have a culture that encourages an entrepreneurial spirit


• We offer multiple opportunities for development and upward mobility

What You’ll Do

The Electronic Services Assistant is responsible for the accurate, timely and efficient processing of incoming & outgoing domestic, US Dollar, foreign currency international wire transactions in accordance with bank policy, directives and procedures.

Essential Duties:

• Minimize /eliminates potential loss to Wintrust Financial Banks through understanding of Federal regulations that govern Wire transfer transactions.




• Monitor, review and release wire from all online queues and perform duties as needed to ensure work is processed in a timely, efficient manner and meets all established guidelines.




•  Performs wire related research and response to customer wire inquiries, other department inquires, subpoenas requests are addressed in a timely and accurate manner.




• Perform end of day balancing procedures to ensure successful and accurate upload of daily wire transactions to Host system.




• Assists customers with activating Wire authentication PIN




• Maintain Wire System application including user profiles, customer profiles, permissions, templates; perform start and end of day functions.




• Handle inbound/outbound phone calls as required

Secondary Duties:

• Monitor status of online interfaces to ensure all communications lines are functional and resolved any problems with appropriate vendors. 




• Implements immediate problem resolution process when there are system issues.




• Provides support to other Bank department team members including but not limited to resolving or escalation of issue.




• Assist with testing of system upgrades and troubleshooting of system issues




• Regulations that govern Wire transfer transactions.

Requirements

• 0-3 years' banking experience




• High School Degree or equivalent 




• Excellent customer service skills




• Excellent communication skills




• Pleasant telephone voice/etiquette




• Ability to work flexible hours




• Team player




• Basic knowledge of Word and Excel




• Basic computer skills




• Excellent attention to detail

Benefits

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.