Job Description:

Admissions/Intake Coordinator - Hospice

Anew Hospice is Indiana owned and operated with Hoosier hospitality ingrained in everything we do. We’re committed to providing compassionate care, clinical excellence and outstanding customer service to our patients and their families at the end of life. Creating a positive experience through comfort and support is our number one priority.

At Anew Hospice we proudly serve over 12 counties in the greater Indianapolis area.

Our team is growing! Do you want to make a difference in the lives of others? 

The Intake Coordinator is responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

ESSENTIAL POSITION FUNCTIONS

• Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of admission policies.


• Ensures compliance with all state, federal, and ACHC referral/intake regulatory requirements.
  Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.


• Establishes and maintains positive working relationships with current and potential
  referral sources.


• Ensures seamless transition of patients to hospice by providing oversight of patient education and preparation for hospice, plan of care initiation, and coordination of care with multiple service providers.


• Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.


• Builds and monitors community and customer perceptions of Anew Hospice as a high-quality provider of services.
  Maintains comprehensive working knowledge of Anew Hospice contractual relationships and ensures that patients are admitted according to contract provisions.


• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Anew Hospice.


• Complies with the company’s privacy practices/procedures and all state/federal privacy laws as outlined by HIPAA related to patient/client and employee records, to include but not limited to information accessed through any company web-based system and/or electronic medical records.


• Participates in Quality Assessment Performance Improvement (QAPI) teams and activities.


• Complies with and adheres to the appropriate use of Personal Protective Equipment (PPE) required by the Bloodborne Pathogens Standards. Protective Personal Equipment (PPE), including personal protective equipment for eyes, face, extremities, protective clothing, and protective shield and barriers, will be provided, used, and maintained.

EDUCATION & QUALIFICATIONS

• To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• At least two (2) years’ experience in health care, preferably in hospice admissions.


• Ability to market aggressively and deal tactfully with customers and the community.


• Knowledge of corporate business management, governmental regulations, ACHC standards, and private payer practices.


• Demonstrates good communication, negotiation, and public relations skills.


• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

KNOWLEDGE, SKILLS, ABILITIES

• Knowledge of corporate business management, governmental regulations, ACHC standards, and private payer practices.


• Demonstrates good communication, negotiation, and public relations skills.


• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.


• Knowledge of and commitment to hospice philosophy of care.

We offer an attractive compensation and excellent benefits package including:

• Group medical/dental/vision/life insurance


• 401(k) retirement plan


• Paid time off 


• Disability insurance


• Tuition assistance


• Room for advancement

We are committed to the safety and health of our team members, residents and families we serve. As such, Anew Hospice is proud to have implemented a mandatory vaccination policy, requiring COVID-19 vaccination(s) for all employees and new hires.  In accordance with our mission to compassionately serve every resident with quality care and excellence, we firmly believe that vaccinating all employees is essential for our customer’s safety and health.  New hires, including rehires, will need to show evidence of full vaccination on or before start or receive their first dose or one dose vaccine prior to start date.  

 

As such, we are asking those candidates who wish to request an exemption from being required to be vaccinated, submit a request for their exemption through the process outlined in the electronic onboarding paperwork. Should you have any questions regarding this, please speak with your recruiting contact directly. 

We are Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Hospice

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