**Required to work in the office : Monday thru Friday 8am to 4:30pm EST

**Site address : 4750 East 450 South, Whitestown, IN

Job Description:

Delivers basic technical, administrative, or operative Customer Service tasks. Performs simple data entry, sorts requests, and maintains files. Understands simple instructions and procedures. Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles.

POSITION SUMMARY

The Customer Service Associate Representative position is primarily responsible for handling customer service and inquiries regarding medication returns. This includes processing returned prescriptions, return mailers, research and patient contact (outbound). Work to research and resolve problems in a timely manner. Document patient concerns/ issues, progress and resolution in a computerized system and utilize system tools and resources to handle issues and resolve all concerns. They are also expected to maintain our Clerk Room in rotation which includes but not limited to, Resends, Inmar, Hazmat, Daily Count and Cage help. Follows program guidelines and adapt o roles as needed in aspect to all areas of the Returns Room. Striving to be trained and proficient on all major tasks in the Returns Room as preparing to evolve into PRC II by goal setting. In addition, any other assignments assigned to accommodate the Returns Rooms.

ESSENTIAL FUNCTIONS

Handle outbound patient calls in a polite, professional manner while maintaining calling standards for communicating with patients as outlined in the department guidelines for processing returns. As well as maintaining our Clerk Room and all necessary functions within the Clerk Room. Research and evaluate each return independently to determine return type and course of resolution. Maintain accurate and complete documentation and system records of all returns in order to efficiently provide service for our patients. Opens and sort incoming mail and packing orders as required. Process following safety guidelines Hazmat materials while protecting individual health information.

Process credits within limits of authorization and forward credits for processing as necessary.

QUALIFICATIONS

• High school diploma or GED required.


• Pharmacy Tech License highly preferred


• 1-2 years of relevant working experience.


• Health insurance experience with medical insurance knowledge and terminology is preferred.


• Intermediate data entry skills and working knowledge of Microsoft Office


• 10 key experience required


• Detail oriented with good analytical skills


• Excellent written and verbal communication skills with the ability to interact well at all levels


• Must be well organized and have the ability to multi task


• Must be able to lift 20- 25 lbs

**Some important points you need to know**

Cigna has expanded its Healthy Life employee strategy to include a new-hire screening process to test for nicotine. This policy will extend Cigna's current Tobacco-Free policy to apply to all U.S.-based new and rehires (separated six or more months) in states where permitted by law. Currently, these states are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. If you live in one of these states, to satisfy our drug and nicotine test requirement, you'll be invited to complete a drug and nicotine test. If you test positive for nicotine, we encourage you to take steps to quit tobacco, after which we invite you to reapply for jobs with Cigna in six months. In participating states, for applicants currently enrolled in a tobacco cessation program, it's possible your participation in this program will cause your nicotine test to return a positive result. In this event, you can provide a doctor's note or other documentation from your program, and we can appeal the decision. Acceptable documentation includes a doctor's note from the treating physician confirming your participation in a cessation program, or documentation of participation in a state-sponsored cessation program.

**Some important information on the Vaccine policy**

• Beginning on Sept. 7, employees whose roles are able to be performed from home (flex, onsite, or work-at-home), must be fully vaccinated if they choose to come onsite.


• Beginning on Oct. 18, employees whose roles can only be performed onsite (worksite-dependent) must be fully vaccinated or test twice weekly before coming onsite.


• In addition, travel within the U.S. will be limited to employees who are fully vaccinated. Travel will only be permitted for limited purposes, such as client or provider acquisition or retention and/or critical customer, patient, or regulatory needs.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.