The Zoetis Tech & Digital (ZTD) Operations & Support organization is as a key building block for a new ZTD Operating Model covering Zoetis' enterprise applications and systems platforms, with the goal to differentiate "Run/Operate" from "Build/Deliver". Its charter is to design, establish, operate, scale-up, and advance new processes, capabilities, and competencies, and to strengthen, broaden and mature existing solutions.
Working with the Head of Strategic Partner Alliances, this intern will assist with governance of industry-leading, best-in-class processes and metrics and outcomes of Application Managed Services (AMS) Partner performance.
Responsibilities:
Manage Problem Reviews to closure; track completion of associated Corrective and Preventative Actions using JIRA dashboard
Design and update ZTD Operations Performance dashboards. Analyze the data for Performance Improvement projects
Work with AMS Partners on Incident and Release triaging and backlog management
Project Manage AMS transitions to ZTD Operations
Ensure Information Technology Service Management (ITSM)framework is adhered to by AMS Partners
Knowledge, Skills, Ability Requirements:
Pursuing a bachelor's degree in Computer Science, Information Technology Management, Data Analytics, Business Intelligence, or related field
Proficient in Microsoft Excel, Teams, Outlook, and PowerPoint
Prefer experience with Zoom and JIRA Collaboration tools, Business Objects and dashboards
Knowledge of I.T.S.M processes (Incident, Change, and Release Management)
Ability to work independently
Self-starter with a "can do" attitude
Full timeIntern (Trainee)ColleagueZoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
