This opening is in our Arconic Architectural Products business. We are the leading manufacturer of an aluminum composite material (ACM) known as Reynobond. Reynobond is primarily used in the commercial construction industry. Arconic Architectural Products (AAP) is part of Arconic's global Building and Construction Systems (BCS) business unit, which manufactures and markets architectural systems and products in North America, Europe, Asia and the Middle East.
The Customer Service Representative is responsible for managing customer orders from entry to receipt and providing exemplary customer service to all internal and external customers.
The job responsibilities of a Customer Service Representative include, but aren't limited to the following:
Receive, process and monitor customer sales orders. Provide product and support information to customers for all product offerings to include handling of both domestic and export accounts. Monitor sales order status, review inventory offerings and levels. Interface with other staff and operations departments to ensure accurate and timely processing of sales orders. Ensure the applicable policies and procedures for processing sales orders are adhered. Serve as liaison for field sales and advocate for customers. Other responsibilities are as follows:
Receive and systematically enter customer purchase orders into JD Edwards to ensure timely and accurate entry of sales orders appropriate products coding, terms and conditions of sale.
Monitor sales order status and provide information to customers, field sales, and management
Interface with Scheduling, Materials Management, Shipping and other departments in gathering information to support order processing effective sales
Review order entry and processing to ensure compliance with company policy and legal requirements and eliminate order entry errors, maintain compliance with all external legal requirements, company policies and procedures and low occurrence of errors, higher customer order delivery performance
Maintain a safe working environment and support Alcoa safety initiatives
Help identify problems that arise with orders or in order process and participate in problem solving as needed
Challenges include balancing pressing priorities, defusing emotions of upset customers. Meeting customer expectations with resources that are sometimes constrained (inventory availability, production availability). Translating customer requests into actionable sales orders, communication of expectations to operational departments.
Basic Qualifications :
HS Diploma
Minimum of 2 years experience in Customer Service role or environment
Proficient in the English Language
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Preferred Qualifications :
Bachelor's Degree in Business, Marketing, Communications or Similar field
5 years of experience in Customer Service role/environment
