Do you have great leadership experience? Are you passionate about providing superlative client satisfaction while leading teams to greater success?
Join our team as a Manager, Program Management with our eCOA product line, and take responsibility for implementing departmental strategies, monitoring the progress of projects, and leading your team towards the accomplishment of departmental and corporate goals - with a strong focus on client satisfaction!
ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so that its customers can move ahead with confidence. Since 2014, more than half of all FDA drug approvals came from ERT-supported studies. Pharma companies, Biotechs and CROs have relied on ERT solutions in 10,000+ studies spanning more than three million patients to date. By identifying trial risks before they become problems, ERT enables customers to bring clinical treatments to patients quickly - and with confidence. For more information, go to ert.com or follow us on LinkedIn and Twitter.
Responsibilities
In our high visibility Manager, Program Management role, you will
Work with the department management team to assure that departmental objectives are being implemented and completed according to schedule.
Manage designated Program Management staff, which includes:
Mentoring and defining career paths by developing core competencies
Ensuring proper training is executed and documented
Conducting reviews of system set-ups and documents to ensure high quality of deliverables in accordance with quality standards and SOPS
Coordinating routine status meetings to facilitate communications, monitor workload, and provide forecasting guidance
Collecting, monitoring, and analyzing defined staff metrics to gauge the productivity and efficiency of Program Management team
Organize and conduct Program Management team meetings to communicate corporate/department updates.
Serve as the first point of escalation for customer issues and with internal and customer teams to ensure timely issue resolution
Direct the hiring, orientation, and training plan for the Program Management team members.
Promote inter-departmental collaboration, particularly with the Relationship Management and Sales teams, and serve as designated departmental liaison to create a positive team environment, effective communications, and efficient use of resources to meet contract deadlines.
Develop strategies to promote excellent customer service and to streamline Program Management procedures
Harmonize the PgM group, ensuring best practices are consistently applied across all key clients
Ensure compliance with timely training completion/documentation
Develop, review and revise Standard Operating Procedures, Job Descriptions, and Departmental Training Plans, as needed.
Spearhead departmental initiatives, and initiate process development for new equipment, services, and systems.
Attend customer meetings with Business Development and/or Operational teams to present ERT services and Operational workflow, as applicable.
Perform other duties, assignments, and/or special projects as time or circumstances necessitate.
The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. ERT reserves the right to amend or change this job description to meet the needs of ERT. This job description and any attachments do not constitute or represent a contract.
Qualifications
Our ideal candidate for the Manager, Program Management (eCOA) will have:
At least six years of experience in telecom, SaaS-based technologies, Clinical Trials, Healthcare IT or pharmaceutical field (or related industry experience), with an emphasis on Project Management in a high-volume, short turn-around environment
Six+ years of Management/Supervisory experience preferred (direct people management, with teams of 15+ members)
Demonstrated leadership skills with strong emphasis on developing a growing team
Working knowledge of Microsoft Office products Knowledge of the pharmaceutical drug development process
Extensive experience working Familiarity with SDLC (Software Development Life Cycle) in a fast-paced, rapidly changing industry
Excellent organizational, interpersonal, time management, and prioritization skills; a great collaborator who knows how to get things done while building successful partnerships within and outside the company
Valid passport and ability to travel across offices as needed (estimated @ 20%)
What we offer -
Competitive Salary plus Annual bonus target
Excellent On-Boarding plan
Global Exchange Program
Exceptional Tuition Reimbursement program
Comprehensive Benefits Package, including a generous paid time off program
ERT is an equal opportunity employer and all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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