Who we are

Founded in 2011, Pindrop is the leading provider in security and identity verification/authentication, for voice. As the industry experts of vocal verification, the company's "acoustic fingerprinting" technology enables major global banks, top-tier healthcare providers, and leading retailers etc. to detect fraudulent calls and authenticate legitimate callers, helping customers eliminate financial losses seamlessly.

Pindrop's technology analyzes over 1,300 different features helping us identify the uniqueness of a device and the caller. Our "acoustic fingerprinting" technology integrates with companies internal systems and identifies people's voices, locations, devices, and more. This data is added to a database for future reference to help separate legitimate callers from scammers. Pindrop's technology creates a unique fingerprint tied to the call. This fingerprint will identify a fraudster (or legitimate customer) regardless if the voice is manipulated, the number is changed, or even if the caller is changed (as in a fraud ring or fraud call center). No other solution can do this, and the validation of customer identity is completely non-intrusive.

Today Pindrop's core business, "Agent", is growing at 40% YoY, while our emerging business, "IVR", is growing 400-500%, and our rapidly emerging IoT business is showing strong early indications. Headquartered in Atlanta, GA, Pindrop has raised over $223M in capital by premier VC's including Andreessen-Horowitz, IVP, and CapitalG.

what you'll do

Pindrop is looking for a Production Support Engineer for our Customer Success team that will be a key player when deploying Pindrop's bleeding-edge solutions. Our Customer Success team manages smooth deployments and ensures our clients receive prompt, courteous, and expert technical assistance. The Production Support Engineer will work closely with Professional Services, Development, Sales and Engineering to ensure Pindrop is delivering overall superior service and support to our customers.

your skill-set:

• 1-3 years of experience in a similar role or foundational understanding of the job duties.


• Familiarity or experience with Linux OS, Relational Databases and Scripting.


• Ability to work second shift to cater to our client needs (3 PM - 11 AM PST or converted times on EST, CT, MT)


• Passionate about solving challenging problems and troubleshooting until a solution is discovered.


• Technologist at heart that has a high desire to work with bleeding-edge solutions.


• Truly able to understand and learn new tools from top to bottom.


• Not afraid to raise your hand when you have questions or lend a helping hand to your peers.

preferred qualifications:

• Understanding of VoiP


• Familiarity or experience with Networking (TCP/IP)


• Familiarity or experience with Java Scripting for ServiceNow

what's in it for you

As a 'Production Support Engineer', you will have the opportunity to work alongside other teams to deliver top notch solutions for enterprise client bases. Our environment is fast-paced and gritty that allows for driven engineers to flourish.

• Within 30 days you'll be acclimated with our On-Prem and Cloud products as well as start working on account access.


• Within 60 days you'll start to join troubleshooting sessions with other engineers and learn the internal complexities.


• Within 90 days you'll independently handle customer cases and incidents while working collaboratively with multiple internal teams.

what we offer

As a part of Pindrop, you'll have a direct impact on our growing list of products and thus the future of security in the voice-driven economy. We hire great people and take care of them. Here's a snapshot of the benefits we offer:

• Competitive salary


• Paid Parental Leave


• Company holidays


• Unlimited paid time off


• Remote-first culture - including monthly work from home stipends


• Annual professional development and learning budget


• Pick your own Apple MacBook Pro


• Retirement plan with 401k match


• Affordable health, vision and dental plans for you and your family


• Flex schedules


• Best in class tools and tech stack


• Fun activities to celebrate our accomplishments as a team

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you're not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

What we live by

Pindrop is driven by our DEPTH values. These are reflected in our goals and the base of our team's peer awards.

Act with Deliberate urgency.

Create Evangelical customers.

Passionate about the fight.

Playing for the Team.

Make Hard easy.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

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