Job Summary:

The Dispatcher / Customer Service Representative is in charge of dispatching and communication functions to ensure on-time delivery completion. Communicates with drivers and customers through computers or phones, and assigns carriers to routes.

 

 Essential Functions:

• Ensures drivers are on time and keeps track of status of route and delivery completion.


• Acts as liaison and answers incoming phone calls from drivers on the road.


• Keeps customers informed of delivery status.


• Reviews pictures of merchandise and signatures.


• Resolves any issues from review, pullback, or exceptions.


• Reports driver issues or concerns to appropriate management for resolution.


• Handles post-delivery calls for survey completion.


• Other duties as assigned.

Other Requirements:

• Previous experience in dispatching, routing, or logistics.


• Ability to handle sudden route changes or delivery issues is essential.


• Must have good written and verbal communication skills.


• Must be able to interact effectively within all levels of the Customer’s and Cardinal’s organization.


• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.